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Looking back to look ahead: recap of utility contact center research and current trends analysis
UCRC Future Proofing the Utility Contact Center
Tim Montgomery, industry expert and E Source Utility Customer Research Consortium consultant, will recap the research we did four years ago with 10 utilities on future-proofing the contact center. Then, he’ll present current-state analysis of contact center trends and best practices.
UCRC annual state of the customer survey findings
Every year, the E Source Utility Customer Research Consortium conducts a national survey of more than 1,000 customers on requirements and preferences. We call this our “money ball” survey and use it to test our most basic assumptions of what drives utility customer value and satisfaction.
UCRC legacy series: Jim West
Our legacy series of webinars allows us to learn from recently retired utility executives. Jim West, former VP and chief customer officer at Memphis Light, Gas and Water and 40-year utility veteran, will be our first guest.
AMI: State of the industry and technology overview for water utilities
To help your staff better understand advanced metering infrastructure (AMI), we’ll discuss the advantages and disadvantages of AMI platforms as they relate to water utilities and describe the factors that are critical for successfully choosing an AMI platform.
Meet the E Source Mobility Service
Utilities are facing an unusual opportunity problem: to integrate electric transportation into their portfolio of offerings and the grid. During this webinar you’ll meet our team of global mobility experts and learn how E Source’s research and advice can help solve your biggest mobility challenges.
Applying an Audience of One approach to better understand and serve LMI customers
The E Source Audience of One approach helps utilities build relationships with customers on an individual basis, connecting the right programs to the right audience by understanding behavior. Join us to see how we used this approach to design solutions for low- and moderate-income (LMI) customers.
Key learnings from the E Source Forum 2022
Learn how the E Source Forum 2022 empowered utilities on their path to becoming a Sustainable Utility. Our thought leaders will share takeaways from each track and provide actionable advice related to equity, mobility, customer experience, marketing, programs, and distributed energy resources.
Working Together for an Equitable Energy Future
Virtual national workshop
Watch the recordings and download the presentations from the 2022 Equity in a Clean Energy Economy workshop.
2022 Beyond the meter consumer survey findings
In 2022, the Beyond the Meter (BTM) Working Group conducted a survey of more than 1,000 Americans. We asked questions about the BTM market and the role of their utility. Join us to hear highlights of our findings.
A battery costs how much? Understanding battery pricing with the E Source Battery Cost Model
Batteries have become an integral part of the electricity grid. The E Source Battery Cost Model is a tool that clarifies current and future battery prices. Tune in to learn how your utility can make well-informed decisions about battery procurement by using the E Source Battery Cost Model.