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361 - 370 of 767 results
How to support business customers who choose solar power
Utilities have an opportunity to retain and engage customers by supporting solar power. This infographic shows the characteristics of business customers adopting solar and the top business sectors that have already adopted photovoltaics at their largest facility.
Breaking down barriers to innovation
E Source hosted over 160 utility innovators in Seattle, Washington, in early April for a conference focused on moving ideas into action. We got the chance to discuss common barriers to innovation and to collaborate with peers on how to overcome those barriers.
What are the fundamentals of demand response?
An Ask E Source answer
Wondering what demand response (DR) is and whether you should be doing it at your utility? We provide the basics of DR and explain the short- and long-term benefits to utilities and their customers alike.
History of lighting: How technological advances and federal regulations shaped the bulb
Part of the Next Generation of Energy Savings project
Since Thomas Edison's incandescent lamp became commercially available more than a century ago, technological advances and federal regulations have shaped lighting's path. Our infographic shows you the journey, including major milestones, where the market is now, and where it's headed.
What are HR best practices for contact centers?
An Ask E Source answer
This Ask E Source answer highlights some best practices for hiring and retaining contact center representatives.
Net metering wars: What do customers think?
The growing popularity of rooftop solar and recent changes to net metering rules are making utilities rethink their approaches to residential rate design.
The five design imperatives
Integrate these key approaches when designing programs, products, and experiences
E Source and partner Egg Strategy identified five design elements that are crucial to include when designing residential programs, services, and experiences. Incorporating these elements will make your products and services more attractive to customers and boost program engagement and retention.
Customer storytelling: Building empathy through in-context research
In-context research is the best way to build empathy and a high-fidelity understanding of how people interact with your offerings and what drives their preferences. In this Forum 2017 video excerpt, Tom Rosholt of Morspace Inc. talks about why utilities need to implement an empathetic approach.
Customers’ communication channel preferences are changing
From mobile apps to online chat, utilities are finding new ways to connect with and serve their customers. This e-book explores which communication channels customers prefer today and makes some predictions about which channels you can expect customers to use more in the future.
Huntsville Utilities Knows How to Win Back Customers
When Huntsville Utilities’ customers began driving to its office because it was quicker than calling customer service, the utility knew it needed to make some changes. Customer service manager Kim Torres explains the tactics Huntsville Utilities used to rebuild its relationship with customers.