Search

Refine search

Type

Service

Topic

Tool

Refine search

Type

Service

Topic

Tool

371 - 380 of 767 results
How do you attract next-generation utility customers?
Utilities may be the only companies that can deliver energy, but they're not the only ones that can deliver energy-related experiences. New competitors are entering the market almost every day, edging out utilities.
2018 E Source Summit for the Tennessee Valley
In April 2018, we brought Tennessee Valley utility peers together for a day of collaboration focused exclusively on your LPC, your customers, and the changes taking place across the utility industry. Download the presentations from the event.
Do this, not that, to create a positive experience for customers on your utility solar website
Highlights from the 2017 Utility Solar Website Benchmark
Struggling to reach residential customers with your solar information? Check out our e-book, with data from our 2017 Utility Solar Website Benchmark, for some examples of what you should and shouldn't do to design and market your solar website.
What technologies will influence the future of utility customer experience?
An Ask E Source answer
In this answer, we describe two categories of technological innovation that are likely to change the way utilities interact with their customers.
Utility websites are becoming more user-friendly, mobile-optimized according to a 2017 E Source study
This press release announces the top-ranked websites in the E Source Review of North American Electric and Gas Company Residential Websites: 2017.
Plugging the plug load data hole
Plug loads are huge energy hogs, but it's difficult to find comprehensive and reliable data on how much power different plug loads draw. To get around this problem, we’ve compiled hundreds of results from plug-load reports into a single Microsoft Excel spreadsheet.
ABCs of CX
If you’ve ever had a conversation with a CX professional, you’ve probably been barraged by buzzwords. This e-book is a primer to help you get fluent in the language of CX. Check out the complete E Source Customer Experience Glossary to learn the meanings of more than 100 CX-related terms.
E Source completes utility industry’s first omnichannel study
Results reveal importance of giving customers options for interacting with their utility
This press release announces the release of results from the industry-first E Source Omnichannel Survey.
Innovative residential rate design and pricing
This E Source market research study provides utilities with critical customer insights as they consider changes to residential rate structures and pricing options.
Harvesting energy savings in indoor agriculture facilities
Quick wins for cannabis cultivators and utilities
With the recent legalization of cannabis use in some states, cultivation facilities have rushed to increase production and gain market share, often overlooking energy efficiency in the process. Here we present nine tips for quickly and easily reducing the energy consumption of these facilities.