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351 - 360 of 787 results
What type of customers have DER technologies?
Through the 2018 E Source Residential DER Customer Market Research, we asked customers in the US and Canada about their distributed energy resource (DER) technologies and their interest in them. From this, we developed 12 DER technology customer personas to consider during your portfolio design.
What products are available for utilities to share solar energy data with customers?
An Ask E Source answer
Are you looking for creative ways to share solar data with your customers? We provide examples of monitoring devices utilities can use to let their customers know how much power their solar panels are producing.
3 ways EISA could play out, and how you can prepare
Part of the Next Generation of Energy Savings project
Wondering how and when the US Department of Energy will likely implement new lighting standards from the US Energy Independence and Security Act of 2007 (EISA)? You're not alone. We've partnered with NEEP to help you prepare your portfolio for these changes and deal with the lingering uncertainty.
E Source announces top utilities in business customer satisfaction
Clark Public Utilities, PPL Electric Utilities take top spots in respective benchmarks
This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.
Even with leadership buy-in, CX implementation doesn’t always happen
What steps can you take to better implement customer experience at your organization? This infographic has a few helpful recommendations, driven by findings from the 2018 E Source Customer Experience Survey.
E Source announces winners of the 2018 Utility Ad Awards Contest
PNM, Duke Energy, SMUD, ComEd capture top rankings
This press release announces the winners of the 2018 E Source Utility Ad Awards Contest.
Virtual assistants can help utilities find their voice
The market for smart speakers and virtual assistants is booming. For utilities, voice-control devices are worth paying attention to because of the smart home interconnectivity they enable as well as the unique marketing and communications opportunities they provide.
Voice control changes everything: Why utilities should care about virtual assistants
The market for smart speakers and virtual assistants is booming. For utilities, voice-control devices are worth paying attention to because of the smart home interconnectivity they enable as well as the unique marketing and communications opportunities they provide. Learn more in our white paper.
Voice-of-the-customer success: Consulting case study
Learn how E Source Consulting & Advisory Services helped a leading manufacturer of wire products for the building, energy, and original equipment manufacturing sectors create and implement a comprehensive voice-of-the-customer program that's building customer loyalty.
Optimizing a utility voice-of-the-customer program: Consulting case study
Learn how E Source Consulting & Advisory Services helped South Jersey Gas implement a comprehensive voice-of-the-customer program that increased the focus on customers throughout the utility and created an emphasis on data-driven decision-making.