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341 - 350 of 767 results
What are best practices for marketing paperless billing?
An Ask E Source answer
In this answer, we reveal how to overcome customer barriers to paperless billing and showcase a number of examples of effective marketing strategies.
Forum Video: SaskPower's Winning Combo of Analog and Digital Marketing
At the 2017 E Source Forum, Todd Lazurca, manager of communication services at SaskPower, talked about blending analog and digital content to create experiences for customers. Watch a video excerpt of Lazurca's Forum session to learn more about the utility's successful safety campaigns.
How design thinking can propel innovation at your utility
One of the key elements that utilities need to incorporate into their design-thinking strategy is a customer-first mentality. By putting customers first as you design new products and services for them, you'll be more successful.
Roger Woodworth Joins E Source Advisory Board
This press release announces the addition of Roger Woodworth, principal of Mindset Matters and former vice president and chief strategy officer at Avista Corp., to the E Source advisory board.
Forum 2018 Video: Why Buy-In Isn’t Enough to Create and Sustain Positive Culture Change
E Source customer-centered culture expert Eryc Eyl explains that buy-in is inadequate to drive and sustain organizational change. Find out why and learn what you need instead to lead a customer-centered transformation at your utility.
What type of customers have DER technologies?
Through the 2018 E Source Residential DER Customer Market Research, we asked customers in the US and Canada about their distributed energy resource (DER) technologies and their interest in them. From this, we developed 12 DER technology customer personas to consider during your portfolio design.
What products are available for utilities to share solar energy data with customers?
An Ask E Source answer
Are you looking for creative ways to share solar data with your customers? We provide examples of monitoring devices utilities can use to let their customers know how much power their solar panels are producing.
3 ways EISA could play out, and how you can prepare
Part of the Next Generation of Energy Savings project
Wondering how and when the US Department of Energy will likely implement new lighting standards from the US Energy Independence and Security Act of 2007 (EISA)? You're not alone. We've partnered with NEEP to help you prepare your portfolio for these changes and deal with the lingering uncertainty.
E Source announces top utilities in business customer satisfaction
Clark Public Utilities, PPL Electric Utilities take top spots in respective benchmarks
This press release announces the top utilities in the E Source Business Customer Satisfaction: Gap and Priority Benchmarks.
Even with leadership buy-in, CX implementation doesn’t always happen
What steps can you take to better implement customer experience at your organization? This infographic has a few helpful recommendations, driven by findings from the 2018 E Source Customer Experience Survey.