Which website features are most important to residential customers? Do preferences differ by electronic device? We’ve created an at-a-glance reference of the top customer-preferred utility website features for desktop, laptop, mobile device, and tablet.
E Source Forum 2019 speaker interview
New and emerging technologies can help you revolutionize your utility’s programs and services, but technology alone cannot save you. At Forum 2019, we asked Brian Barnacle from Energy Solutions a few questions about fostering technology innovation and helping tech teams develop soft skills.
E Source Forum 2019 speaker interview
How can you tap into the power of storytelling to connect customers with your brand in meaningful, lasting, and valuable ways? This session focused on the types of stories utilities can tell and how to deliver them to customers and the public.
E Source Forum 2019 speaker interview
The era we grew up in influences our views. How do millenials, Gen Xers, and boomers communicate and learn at work? Our closing plenary highlighted the remarkable and entertaining insights from Dr. Elisabeth Nesbit Wagner’s research and expertise in generational differences and corporate culture.
E Source Forum 2019 speaker interview
When employees have the right empowerment tools, they're more satisfied, engaged, and productive. After her E Source Forum 2019 session, Martha Brown, portal product owner at Duke Energy, shared how she built an intranet that meets corporate and employee needs.
At the 2019 E Source Forum, we tackled some of the biggest issues facing utilities today, and we invited a few big names to the stage to share their views and, hopefully, spur our utility audience to action with an eye toward the future.
This press release announces the results of the 2019 E Source Account Management Assessment.
E Source Forum 2019 speaker interview
In these videos from our 2019 E Source Forum keynote, Yale's Dr. Anthony Leiserowitz discusses climate change trends, knowledge, attitudes, and more. Then, Xcel Energy's Alice Jackson shared why her utility has committed to an 80% reduction in carbon emissions by 2030 and a 100% reduction by 2050.
E Source Forum 2019 speaker interview
We used this session to get key insights from major players in the tech space. We learned how Google and Microsoft are thinking about the energy industry and heard about developments that are poised to change the utility sector. After, we asked our speakers a few questions to learn even more.
E Source Forum 2019 speaker interview
Can your behavior program deliver 2% savings? What about 3%, 5%, or even 10%? BGE’s Amanda Janaski and OUC’s Ebony Whitby answered a few of our questions about alerts, prepaid billing, and other new behavioral strategies after our E Source 2019 Forum session.
