How to improve your midstream and upstream programs
Utilities are under increasing pressure to deliver cost-effective demand-side management (DSM) programs. Because of this, midstream and upstream programs have proliferated. Find out which new measures are making waves in the midstream DSM market and learn how to move your measures up the stream.
At the 2019 E Source Forum, we'll be hosting innovative sessions in six topical tracks that represent the most pressing subjects in today's energy industry: account management, customer experience, demand-side management, distributed energy resources, marketing and communications, and technology.
Takeaways from the DSM Executive Council
Twice a year, we host the E Source Demand-Side Management Executive Council, where DSM utility executives come together to share innovations, discuss challenges, and solve problems. Here we present our top takeaways and trends from the spring 2019 meeting.
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We reveal how utilities handle email inquiries by citing examples, best practices, and market research. We also identify a few third-party vendors that utilities can use for email management.
Exelon Utilities’ Anne Pramaggiore to Receive Inaugural Honor
This press release announces the recipient of the 2019 Jim Rogers Innovation Award: Anne Pramaggiore, senior executive vice president and CEO of Exelon Utilities.
Developing an electrification roadmap is an important first step in advancing any utility electrification initiative. Without a roadmap, it can be difficult to keep track of your progress, see where you're headed, and decide how you should communicate your progress internally and externally.
This press release announces the acquisition of E Source by Align Capital Partners, a growth-oriented private equity firm focused on investing in business-to-business companies that are well positioned for growth in niche markets.
As state and federal energy-efficiency policies are changing and measure baselines are rising, utilities are shifting their demand-side management budgets to find more cost-effective savings opportunities. In this report, we use data from E Source DSM Insights to track budget trends through 2020.
You have the opportunity to add emerging payment methods to your current offerings and to create a better customer experience. Learn more about six emerging payment methods, including text to pay, split payment, and cryptocurrency.
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This Ask E Source answer has tips on preparing your contact center for an increase in solar and electric vehicle (EV) customer demand. We recommend using customer-friendly language, including solar and EV options on the IVR menu, and developing a knowledge base for agents.
