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2020 trends in social media
If you want to remain relevant and engage with your customers on social media platforms, you have to keep up with social media trends. But we know that’s a daunting task. So we did the work for you.
The top-of-mind topics for demand-side management leaders
Takeaways from the fall 2019 DSM Executive Council
In this e-book, we summarize the challenges and solutions that demand-side management (DSM) leaders discussed at the fall 2019 DSM Executive Council.
E Source adds predictive data science expertise through acquisition of TROVE
This press release announces the E Source acquisition of TROVE Predictive Data Science, which delivers data-driven artificial intelligence solutions for utilities’ customer- and infrastructure-related challenges.
E Source announces acquisition of UtiliWorks
This press release announces the E Source acquisition of UtiliWorks, a professional services advisory firm that focuses on the water, electric, and gas utility markets.
Customer challenges versus utility challenges: Shifting our perspectives
By framing questions from the customer’s perspective (not the utility’s), it forces us to be laser-focused on human needs. Find out how you can use customer insights to better design and market your utility’s programs.
Achievements in Utility Customer and Employee Experience: 2019 winners
E Source Forum 2019 speaker interview
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
Taking a stance: How carbon-free commitments affect your brand and your business
E Source Forum 2019 speaker interview
After her 2019 Forum session, we asked Idaho Power’s Melissa Thom a few questions about her presentation. She discussed how she manages her utility’s social media, including dealing with mixed opinions on carbon reductions and integrating customer feedback.
Which utilities have the top-performing gas low-income programs?
An Ask E Source answer
To get a sense for which utilities are running effective low-income gas programs, we used E Source DSM Insights to benchmark eight utilities. In this Ask E Source answer, we highlight three successful low-income gas portfolios and share the secrets to their success.
Transportation electrification: Are you missing the boat?
E Source Forum 2019 speaker interview
EVs are here, but it could be decades before they dominate the market. Your utility can—and should—promote EV purchases among your customers, but what else can you do to drive transportation electrification in your territory?
How efficient are whole-house fans compared to ceiling fans?
An Ask E Source answer
In this answer, we explain the difference between whole-house fans and ceiling fans, compare their pros and cons related to energy efficiency, and offer advice on how they can interact with each other to maximize energy savings.