E Source Forum 2019 speaker interview
After the Achievements in Utility Customer and Employee Experience session, ComEd's Arielle Resol talked about how the utility uses virtual reality modules for employee training and how the program helped increase employee satisfaction.
E Source Forum 2019 speaker interview
After her 2019 Forum session, we asked Idaho Power’s Melissa Thom a few questions about her presentation. She discussed how she manages her utility’s social media, including dealing with mixed opinions on carbon reductions and integrating customer feedback.
An Ask E Source answer
To get a sense for which utilities are running effective low-income gas programs, we used E Source DSM Insights to benchmark eight utilities. In this Ask E Source answer, we highlight three successful low-income gas portfolios and share the secrets to their success.
E Source Forum 2019 speaker interview
EVs are here, but it could be decades before they dominate the market. Your utility can—and should—promote EV purchases among your customers, but what else can you do to drive transportation electrification in your territory?
An Ask E Source answer
In this answer, we explain the difference between whole-house fans and ceiling fans, compare their pros and cons related to energy efficiency, and offer advice on how they can interact with each other to maximize energy savings.
Which website features are most important to residential customers? Do preferences differ by electronic device? We’ve created an at-a-glance reference of the top customer-preferred utility website features for desktop, laptop, mobile device, and tablet.
E Source Forum 2019 speaker interview
New and emerging technologies can help you revolutionize your utility’s programs and services, but technology alone cannot save you. At Forum 2019, we asked Brian Barnacle from Energy Solutions a few questions about fostering technology innovation and helping tech teams develop soft skills.
E Source Forum 2019 speaker interview
How can you tap into the power of storytelling to connect customers with your brand in meaningful, lasting, and valuable ways? This session focused on the types of stories utilities can tell and how to deliver them to customers and the public.
E Source Forum 2019 speaker interview
The era we grew up in influences our views. How do millenials, Gen Xers, and boomers communicate and learn at work? Our closing plenary highlighted the remarkable and entertaining insights from Dr. Elisabeth Nesbit Wagner’s research and expertise in generational differences and corporate culture.
E Source Forum 2019 speaker interview
When employees have the right empowerment tools, they're more satisfied, engaged, and productive. After her E Source Forum 2019 session, Martha Brown, portal product owner at Duke Energy, shared how she built an intranet that meets corporate and employee needs.
