Every year, E Source recognizes utilities that have implemented projects that have noticeably improved the experience of their customers and employees. E Source experts judged submissions to the fourth annual Achievements in Customer and Employee Experience based on their unique approaches and creativity, impact across the organization, metrics and results, and overall impression.
The E Source 2024 Achievements in Customer and Employee Experience awards are now closed. Check out the winners from 2024: Achievements in Customer and Employee Experience: 2024 honorees.
E Source is pleased to announce the winners of the 2020 Utility Ad Awards Contest, recognizing and rewarding creative excellence in utility advertising. In its 12th year, the contest evaluates utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative. The competition is open to any electric, gas, or water utility located in the US or Canada.
E Source, a leading data science company providing customer-focused research, data science services, and consulting for utilities and cities, continues to expand its offerings through the acquisition of Excergy Corp.
Excergy is a consultancy that focuses on the water, electric, and gas utility markets. Its proven model is a blend of strategy, planning, implementation, and integration consulting on a wide range of technology, business, and customer topics and challenges that are important to today’s utilities.
As we look back on the 2020 E Source Forum, one major theme stands out: change. The utility industry is changing with the current economic and political climate. And the reality of COVID-19 is forcing utilities to address unanticipated shifts in customer demographics and behavior.
During COVID-19, electric, gas, and water utilities have the unique opportunity to improve how they engage with customers in a more personal and proactive way. Utilities can use quantitative and qualitative data to understand their customers as distinct individuals—or as an audience of one—and predict which actions they’ll take. This strategy can help utilities save operational costs, while simultaneously hitting targets for clean-energy initiatives.
What challenge is top of mind for your team right now? Reach out to start a focused conversation about your priorities and explore solutions shaped around your specific goals.
