South Jersey Gas (SJC) partnered with E Source to support its customer-focused strategy. We helped SJC implement a comprehensive voice-of-the-customer (VOC) program.
Are you interested in implementing a VOC program? Learn how E Source Management Consulting can help you meet your goals.
Fort Collins Utilities sought to implement a demand-response (DR) program to decrease energy usage during forecasted peak events that accounted for over 25% of all electricity costs. To ensure success, Fort Collins Utilities consulted with E Source.
Are you looking to implement a DR program? Learn how our team expertise can help you meet your goals.
Utilities, governments, and other stakeholders view electrification as a way to pursue their overarching energy, climate, and sustainability goals. By offering building-electrification programs to customers, utilities can increase the adoption of electric end-use technologies inside buildings. But where do you begin?
As customer expectations and demands continue to change, utilities need to design and implement journeys that reflect customers’ needs, wants, and preferences. Create these journeys by not only using data but also listening to customers to truly understand their needs.
Wondering where to begin on the customer-journey transformation? As a leading data science company specializing in customer experience transformation, we’ve got some ideas.
The content in this newsletter comes from our white paper You’ve completed your utility’s AMI rollout, so now what? Day 2 opportunities.
Electric, water, and gas utilities across the US and Canada have invested millions designing and implementing advanced metering infrastructure (AMI) systems. Now those utilities are looking for ways to use their investments to deliver even more value—we call this a day 2 opportunity.
In the E Source 2021 Social Media Survey, we asked utilities about their social media strategies, budgets, staffing, and execution. Use the insights from this survey to compare your organization’s social media tactics to those of your peers, and gather ideas for improving or supporting your social media efforts.
Conducted every other year since 2002, the E Source Website Benchmark measures the user experience of utility websites accessed from mobile devices and desktop computers. The utilities with the most usable and accessible websites in the US and Canada in 2021 are PPL Electric Utilities and Exelon Utilities (based on ComEd’s website).
What challenge is top of mind for your team right now? Reach out to start a focused conversation about your priorities and explore solutions shaped around your specific goals.