Although virtual, this year’s E Source Forum was still a huge success. We featured 27 sessions across two days and four themes: postpandemic recovery, decarbonization, utility of the future, and serving vulnerable communities.

We compiled the 10 most-attended sessions from this year’s event. You can check out the session recordings below and find key takeaways for all 10. If you registered for the E Source Forum 2020, you can access all session recordings and presentations through the event page.

For more than a decade, E Source has been collaborating with utilities to conduct business customer satisfaction surveys. This year E Source identified three main attributes that business customers consider most important for utilities to possess: Reliability was identified as the most important, followed closely by trustworthiness and effective emergency communications.