Improving utility storm response
With storms becoming increasingly severe and frequent, utilities are under pressure to be better prepared than traditional risk management methods allow.
E Source expands its reach, gains unmatched utility expertise with the acquisition of UMS Group
E Source, a leading provider of data-driven solutions for utilities, announces its latest strategic move by acquiring UMS Group, an industry leader in utility consultancy. This acquisition enhances E Source’s services to major investor-owned electric, water, and gas utilities, emphasizing C-suite-level strategic and operational excellence with expertise in areas such as change management, process design and improvement, wildfire risk reduction, and advanced AI modeling for EV adoption.
How to design seasonal messaging and communicate energy-saving tips
Key highlights and memorable moments from the 2023 Forum
As we wrap up 2023, we wanted to reflect on the success of E Source Forum 2023. So I sat down with Dave Perotti, E Source CEO, and Michael Carter, president of E Source Research and Advisory, to do just that.
“This year’s Forum was dedicated to not only elevating the customer experience but making it an equitable one. Because of this, the overarching theme seemed to be one of transformative exploration,” said Perotti.
E Source offers grant support for utilities to receive up to $5 million
The US Bureau of Reclamation has announced a funding opportunity under the WaterSMART program, offering grant funding of up to $5 million for forward-thinking water and energy efficiency projects.
How to communicate to customers about wildfire risk and prevention
This report was coauthored by Tom Lienhard, an executive consultant. Tom Lienhard retired from Avista Utilities in 2021 as an efficiency engineer after more than 25 years with the utility. His expertise as a mechanical engineer and experience with facilities management have given Tom a unique understanding of customers’ needs related to metering, distributed generation, and energy usage.
Using data-driven decisions to navigate challenges and unlock opportunities in 2024
Upon reflection, we see 2023 as the year utilities began to fight back using data science. Fight back against what? you might ask. Utilities know all too well. It used to be all about running a safe, reliable grid. Then came resiliency. Then equity. And it was all wrapped in sustainability. Now there are combinations, like equitable reliability, to consider.
Use CX principles to create a customer-focused decarbonization strategy
This report was authored by Luba Abrams, an independent marketing consultant. Prior to her role as a consultant, Luba worked at BGE for 13 years. She was initially recruited to oversee the marketing launch of BGE’s PeakRewards demand response initiative and residential and commercial energy efficiency programs.
Utilities use segmentation to improve the business customer experience
According to the E Source 2023 Account Management Assessment, more utilities are splitting business customers into groups to improve their experience. The utilities are creating separate strategies for each group and increasing their use of account-level plans. Utilities are also engaging with business customers virtually more often—a cost-effective approach that started during the coronavirus pandemic and aligns with changing customer expectations.
Charging ahead: Five EV and mobility predictions for 2024
This year is going to be a pivotal year for EVs and mobility. From infrastructure expansion and scaling supply chains to political changes and advancements in technology, the EV industry is set to experience a year of transformation and critical decision-making.