Using data to identify transportation electrification market potential and business opportunities

My Account

Submitted by Sara Fortin on

Key takeaways

  • A managed charging software provider wanted to reach the utility market to support transportation electrification (TE) but was unsure of how to strategically position itself and its product for success.

Boosting customer program adoption rates with market research and data science

My Account

Submitted by Sara Fortin on

Key takeaways

  • A municipally owned power and water utility saw room for improvement in the adoption rates and success of its customer programs.
  • The utility partnered with E Source on a current-state assessment, data science workshop, and custom market research survey to better understand customers’ perceptions and needs.

5 tips for an effective communication strategy

My Account

Submitted by deliverable_ho… on

When it comes to customer experience, communication and engagement are two factors that heavily influence overall success. It’s important to keep this in mind so your campaigns don’t fall flat. For example, implementing a new business technology, like a customer engagement platform, can be a complex process that affects staff and customers. But a well-designed communication campaign that includes effective customer engagement and organizational change management activities can help the implementation go smoothly.

E Source names Dave Perotti as CEO

My Account

Submitted by deliverable_ho… on

E Source is thrilled to announce that Dave Perotti has been appointed CEO. Previously the chairman of the board of E Source, Perotti succeeds Ted Schultz, who is stepping back from day-to-day business after 40 years in the utility industry. Schultz will serve on the E Source board as an independent director and will remain actively involved to help E Source achieve its mission of partnering with utilities to accelerate their transition to a sustainable future. 

The path to an equitable future starts at E Source Forum 2023

My Account

Submitted by Christina Bryson on

We’re just weeks away from E Source Forum 2023, our 36th annual Forum. I like to use the weeks leading up to the Forum as a chance to reflect on:

Modernizing a large meter program with AMI deployment

My Account

Submitted by Sara Fortin on

Key takeaways

  • A West Coast utility updated its large water meter installation standards, but it struggled to navigate the costly process of upgrading and replacing its meters in the field.
  • E Source worked closely with the utility and the advanced metering infrastructure (AMI) installation vendor to evaluate the current condition of all meters and provide recommendations for the application and revenue recovery of outdated meters.

Defining an ideal program strategy for portfolio optimization

My Account

Submitted by Sara Fortin on

Key takeaways

  • A Northeast utility faced growing demand for natural gas and system capacity constraints, while a strong push toward decarbonization made gas infrastructure investment unlikely.
  • Because of this, the utility sought to evaluate the feasibility and cost of programmatic options for reducing gas demand over a 10-year period.

What utilities need to know about winning a WaterSMART grant

My Account

Submitted by deliverable_ho… on

With E Source’s help, Brownsville Public Utilities Board (BPUB) was awarded a 2023 WaterSMART Water and Energy Efficiency Grant from the US Bureau of Reclamation.

E Source hires Marianne McElroy to drive progress toward enabling the Sustainable Utility

My Account

Submitted by deliverable_ho… on

E Source is pleased to announce that it has hired Marianne McElroy as vice president of Customer Engagement Solutions.

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