Developing transportation electrification plans that equitably serve all customers

My Account

Submitted by Sara Fortin on

Key takeaways

  • A large investor-owned utility (IOU) was preparing transportation electrification (TE) plans for each of its three operating states and wanted to build a cohesive strategy to comply with regulations and meet stakeholder objectives.
  • The utility partnered with E Source to define the vision, goals, and objectives of its TE activities and investments, navigate regulations in each of its territories, and ensure equity.

Crafting a winning WaterSMART Water and Energy Efficiency Grant application for an AMI deployment

My Account

Submitted by Sara Fortin on

Key takeaways

  • A multicommodity utility needed extra funding for its advanced metering infrastructure (AMI) deployment but had limited time to complete the WaterSMART Water and Energy Efficiency Grant application.
  • The utility turned to E Source to perform all necessary research and collect the documentation required for a thorough, compelling, and on-time application.

Letting data do the work to better understand customers and their energy needs

My Account

Submitted by Sara Fortin on

Key takeaways

  • A midwestern utility needed a way to identify customers who rely on electricity for heating and cooling, with the overall goal of better reaching these customers and helping them save energy.
  • The utility turned to the E Source Audience of One solution to group customers into cohorts based on their energy usage profile, the equipment they use in their homes, and their HVAC usage intensity.

Modernizing the CIS to facilitate a small utility’s big dream to improve the customer experience

My Account

Submitted by Sara Fortin on

Key takeaways

  • A West Coast utility wished to move from an outdated customer information system (CIS) to a modern technology platform to improve internal processes, enhance customer engagement, and provide an excellent customer experience.
  • E Source provided thorough project management and leadership services using its NavigateOne™ methodology, helping the utility evaluate vendors, procure a software-as-a-service (SaaS) solution, and implement it.

EV temperature check: Are utilities ready for the incoming EV wave?

My Account

Submitted by Christina Bryson on

Utilities are facing a once-in-a-century opportunity—or challenge—to integrate electric transportation into their program portfolios and onto the grid. Customer awareness of and interest in buying EVs has never been higher (if all the EV-themed ads during this year’s Super Bowl are any indication). Are utilities prepared to keep up with the demand?

Predicting new business projects to optimize staffing and infrastructural resources

My Account

Submitted by Sara Fortin on

Key takeaways

  • A West Coast gas utility wanted to develop a forecasting tool to predict new business for several different geographies and project types that it could integrate into its resource planning system.
  • E Source developed a proof-of-concept machine-learning model using external economic and construction data to forecast new business projects for the utility.

Targeting system reliability investment based on historical and predicted weather patterns

My Account

Submitted by Sara Fortin on

Key takeaways

  • Utility leadership in the southern US challenged its analytics team to investigate historical weather trends and determine if a recent spike in system outages correlated with a perceived increase in severe weather events.
  • Weather data was readily available for the utility to purchase, but the analytics team didn’t have the expertise to analyze the data and gather meaningful insights.

E Source launches Mobility practice to help utilities take charge of clean transportation

My Account

Submitted by deliverable_ho… on

E Source, the leading research, advisory, data science, and solution services provider for the utility industry, today announced the launch of the E Source Mobility practice. This new practice provides utilities with the insights and resources they need to transition from solely serving stationary loads and customers to becoming transportation fuel providers for the clean energy economy, the energy industry’s largest growth opportunity in a century.

How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity

My Account

Submitted by Sara Fortin on

Key takeaways

  • On its journey to making its website more digitally equitable, PG&E wished to research and benchmark the content and features that performed well on other utilities’ websites.
  • Through its E Source membership, PG&E consulted a variety of E Source tools to perform its own research and used findings from the E Source Website Benchmark to inform its website strategy.

Storm season is coming

My Account

Submitted by Christina Bryson on

Power outages have a huge impact on utilities and their customers. They’re not only inconvenient but they also cause discomfort, health and safety risks, and financial losses.

Utilities can mitigate some of these stressors through their customer communications and restoration processes. But even with these efforts, outages still have a notable impact on customer satisfaction (CSAT) scores. Preventing outages is the best way to provide the optimal customer experience.

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