E Source is excited to announce the results of the E Source 2023 Business Customer Satisfaction Study. The company surveyed small and midsize business (SMB) customers to discover the utility attributes they value most, as well as where their utility ranks on those attributes.

E Source is pleased to announce the results of the E Source 2023 Business Customer Satisfaction Study. The company surveyed large business customers to discover the utility attributes they value most as well as where their utility ranks on those attributes.

A customer information system (CIS) implementation will affect nearly every employee and business area in your utility. It’s not just a technology project; it’s also a time to work toward company-wide goals like improving internal processes, increasing customer engagement, and enhancing the customer experience (CX). A successful CIS implementation manages the organizational and individual change experienced by customers and employees.

E Source is pleased to announce the launch of its Affordability and Equity practice. This new and unique offering merges best-in-class research and advisory capabilities with extensive, hands-on expertise. It also marshals the collective resources of the company, including breakthrough data science and implementation services, to help utilities navigate complex affordability and equity challenges and better serve vulnerable customers and communities.

Conducted every other year since 2002, the E Source Website Benchmark measures the user experience of utility websites accessed from mobile devices and desktop computers. The utility ranked highest in 2023 in the US and Canada is Northern Indiana Public Service Co. (NIPSCO), followed by SMUD.

These two utilities had the top scores overall, had the highest mobile and desktop scores overall, and ranked at the top for many of the components assessed in the study, like functionality and content.