Since 2013, the average number of customers per key account representative has stabilized at around 40 customers, according to the Account Management Assessment. Because of enhanced key account manager support staff, customer satisfaction has stayed consistent over the same time period, even though account reps have taken on more customers. To learn more about business customer satisfaction, check out the Business Customer Satisfaction Study.

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Contributing Authors

Senior analyst, Market Research

Laura Ruff Agard specializes in collecting and analyzing data on distributed energy resources (DERs). In her role at E Source,...