Since 2013, the average number of customers per key account representative has stabilized at around 40 customers, according to the E Source Account Management Assessment. Because of enhanced key account manager support staff, customer satisfaction has stayed consistent over the same time period, even though account reps have taken on more customers. To learn more about business customer satisfaction, check out the E Source Gap and Priority Benchmarks.

Download  You Can Assign an Average of 40 Customers Per Key Account Manager (PDF)

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Contributing Authors

Analyst, Market Research Services

Laura Ruff Agard is a market research analyst who specializes in distributed energy resources (DERs) and utility marketing data collection and...

Vice President, Account Management Solutions

Mike Hildebrand leads the consulting and business development aspects of the business customer account management offerings at E Source. Mike...