According to data from the E Source Account Management Assessment, utility key account managers’ tenure and salary have decreased, indicating a workforce shift to a younger generation. It’s important to have account plans and processes in place so you can seamlessly transfer knowledge from seasoned veterans to the new workforce.

Download  How a Younger Workforce Affects Trends in Account Manager Salary and Tenure (PDF)


Contributing Authors

Analyst, Market Research Services

Laura Ruff Agard is a market research analyst who specializes in distributed energy resources (DERs) and utility marketing data collection and...

Vice President, Account Management Solutions

Mike Hildebrand leads the consulting and business development aspects of the business customer account management offerings at E Source. Mike...