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Understanding low- and moderate-income customers’ needs through data science and ethnography
Sara Patnaude | May 25, 2022
To best serve low- and moderate-income (LMI) customers, utilities need to understand them at a granular level. Data science and ethnography can help us treat LMI customers as an Audience of One so we can develop holistic, equitable solutions that will address the root causes of LMI challenges.
Newsletter
Design emails and newsletters your customers will read
Lisa Schulte | May 26, 2022
Customers want emails from you but how can you make sure your emails stand out in their overflowing inboxes? Learn the best ways to design engaging emails and newsletters, see utility examples from E Source Energy AdVision, and benchmark your performance against Questline’s energy industry data.
Report
10 recommendations for utility website design
Heather Hilgenkamp, Anna Nixon | May 26, 2022
To help you improve your utility’s website, we examined the 20 highest-rated utility websites in the E Source 2021 Website Benchmark. Use the 10 recommendations from this e-book to determine where your utility’s website is performing well and where it needs development.
Ebook
The three Ps of outage management: Prevention, prediction, and proactive communication
Sara Patnaude | April 27, 2022
Through data science and machine learning, there’s a better way to get ahead of outages and manage risk. We call it the three Ps of outage management: prevention, prediction, and proactive communication.
Newsletter
Saving customers’ lives with an advanced metering infrastructure implementation at Loudon Utilities
April 20, 2022
This case study explains how the E Source Technology Planning and Implementation Consulting team helped Loudon Utilities Board upgrade more than 20,000 gas, water, and electric meters in its territory to provide an improved customer experience, cut costs, and decrease its fleet’s carbon footprint.
Case study
Within scope, under budget, and on time: How Citizens Energy Group implemented a new CIS without skipping a beat
April 19, 2022
This case study explains how the E Source Solution Services team helped a utility confidently navigate the assessment, procurement, and implementation stages of upgrading their customer information system.
Case study
Optimizing vegetation management: Why data allows us to make better decisions than ever before
Tom Martin | June 8, 2022
Learn how utilities can lower operations costs and improve reliability by applying predictive data and machine learning to vegetation management. With data science, utilities will also minimize problems from unplanned work and ultimately improve safety and customer satisfaction.
Online event
Advanced metering infrastructure procurement and project management
April 14, 2022
This case study explains how the E Source Technology Planning and Implementation Consulting team helped a utility through the advanced-metering infrastructure procurement process and prepare for deployment.
Case study
Why energy equity is a win-win for utilities, cities, and customers
Jeremy Fischer | April 14, 2022
In this episode of PowerTalking, Dr. Tony Reames, senior adviser of energy justice at the US Department of Energy, and Ben Nathan, lead analyst for E Source Customer Energy Solutions, discuss how energy equity can benefit utilities, cities, and their customers.
Podcast
How to tell customers you’re increasing rates without losing their trust
Angelica Pereira, Dannah Moore | February 13, 2025
With the cost of energy rising, it’s time to rethink your rate communication strategy so you can offer customers proactive communications before rate increases show up on their bills. Communicate the news clearly and directly, and frame it as a story where your customers play a leading role.
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