E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.

The first five steps to a successful CIS implementation

Updating your customer information system (CIS) will affect nearly every employee and function within your utility. But a CIS project is more than just a technological change—it requires organizational and individual change. Learn about our recommendations to prepare for your CIS implementation. Published: July 26, 2022
 
 

How can utilities navigate the imminent battery wave?

In the current battery market, there are supply chain issues, material shortages, and manufacturing limitations. But demand for batteries is skyrocketing. Learn how E Source can help you navigate the battery market with data science and our proprietary Battery Forecast Database. Published: June 28, 2022
 
 

Understanding low- and moderate-income customers’ needs through data science and ethnography

To best serve low- and moderate-income (LMI) customers, utilities need to understand them at a granular level. Data science and ethnography can help us treat LMI customers as an Audience of One so we can develop holistic, equitable solutions that will address the root causes of LMI challenges. Published: May 25, 2022
 
 

The three Ps of outage management: Prevention, prediction, and proactive communication

Through data science and machine learning, there’s a better way to get ahead of outages and manage risk. We call it the three Ps of outage management: prevention, prediction, and proactive communication. Published: April 27, 2022
 
 

Treat customers as an Audience of One to maximize program success

Utilities are evolving how they view and understand customers. We’ve come a long way from calling customers ratepayers and are on the journey to an Audience of One approach. Learn how E Source can help you match the right offer to the right customer at the right time to maximize adoption. Published: March 23, 2022
 
 

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