E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News, we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.

Recognize and Reward Innovative Excellence at Your Utility

Every fall, at the annual E Source Forum, we hold an awards ceremony, where we recognize the best and brightest people and utilities from across North America who are driving innovation in the energy industry. Don’t miss your chance to win an E Source award—submit your entries today! Published: April 17, 2019
 
 

How to Make the Billing and Payment Experience a Positive Customer Touchpoint

When designing a better billing and payment experience, whether it’s for residential or business customers, it’s critical to look at each interaction from the customer’s point of view. Published: March 27, 2019
 
 

How Design Thinking Can Propel Innovation at Your Utility

One of the key elements that utilities need to incorporate into their design-thinking strategy is a customer-first mentality. By putting customers first as you design new products and services for them, you’ll be more successful. Published: February 20, 2019
 
 

Benchmarking DSM Savings as a Percentage of Utility Sales

Earlier this year, a Midwest utility hired E Source to provide a detailed understanding of utilities that have reached or exceeded a minimum of 2% in annual savings from energy-efficiency or demand-side management (DSM) programs over the past few years. Read on to learn more about our benchmarking solutions and tools. Published: December 20, 2018
 
 

The Customer Reigned Supreme at the 2018 E Source Forum

Throughout the week at the 2018 E Source Forum in Denver, customer-centricity took center stage. This year, we sent in film crews to capture 14 sessions that covered marketing, demand-side management, customer experience, technology, and account management. Check out some of the footage. Published: November 14, 2018
 
 

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