E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.
How utilities can save the day with data science and AMI data
What if you could tell customers their HVAC system had a problem before it stopped working on the hottest day? What if you had the power to know everyone who owned an EV charger and could plan for those grid impacts? Find out how your utility can be the hero in your customers’ stories. Published: May 25, 2023
Beyond listening: Turning customer feedback into action
Utilities have an overwhelming amount of customer feedback available to them at all times through surveys, call transcripts, social media posts, focus groups, and more. But how are they to organize this mass of data and use it to create concrete improvements for customers? Published: April 26, 2023
Storm season is coming: How data science can predict outages and help you keep customers informed
Preventing outages is the best way to provide the optimal customer experience. And thanks to the power of data science and predictive analytics, E Source has curated tools that help utilities better anticipate outages. Published: March 29, 2023
EV temperature check: Are utilities ready for the incoming EV wave?
Utilities are facing a once-in-a-century opportunity—or challenge—to integrate electric transportation into their program portfolios and onto the grid. Customer awareness of and interest in buying EVs has never been higher (if all the EV-themed ads during this year’s Super Bowl are any indication). Are utilities prepared to keep up with the demand? Published: February 23, 2023
What will it take to become a Sustainable Utility? Reflections on the 2022 Forum
Ted Schultz, E Source CEO, reflects on the resounding success of E Source Forum 2022 and highlights the importance of becoming a Sustainable Utility in 2023. Learn what strategies your utility can adopt in the new year to make this happen. Published: December 13, 2022
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