E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News, we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.

Decarbonization: The defining utility trend of the next decade?

Over the past three years, states, provinces, cities, and utilities across the US and Canada have made bold commitments to address carbon emissions. As of March 2020, more than 20 utilities in the US have announced they’ll supply their customers with carbon-free or net-zero-carbon energy by 2050. Published: March 11, 2020
 
 

Engaging employees in the utility customer experience

Utilities that want to become more customer-centric need to do more than just implement new technology, increase first-contact resolution, and update their branding. They need employees in all functions and at all levels to think and work in customer-centric ways. Published: February 20, 2020
 
 

Customer challenges versus utility challenges: Shifting our perspectives

By framing questions from the customer’s perspective (not the utility’s), it forces us to be laser-focused on human needs. Find out how you can use customer insights to better design and market your utility’s programs. Published: January 29, 2020
 
 

What does the future of the utility industry look like?

At the 2019 E Source Forum, we tackled some of the biggest issues facing utilities today, and we invited a few big names to the stage to share their views and, hopefully, spur our utility audience to action with an eye toward the future. Published: December 11, 2019
 
 

What measures are moving up the stream?

In 2018, E Source performed a comprehensive review of the midstream and upstream demand-side management market. Find out what program types are suitable for the midstream and upstream market and gain insights to implement at your utility. Published: October 16, 2019
 
 

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