E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News, we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.
What’s Next for the New Energy Consumer? We Have Some Ideas
This year’s E Source E Design 2020 conference is all about innovation and design thinking, and we’ve added a focus on how to move ideas into action. We’ll gather in Seattle from April 11–12 to study innovative approaches and design-thinking experiences from other industries. Don’t miss it! Published: February 28, 2018
How Do You Attract Next-Generation Utility Customers?
Utilities may be the only companies that can deliver energy, but they’re not the only ones that can deliver energy-related experiences. New competitors are entering the market almost every day, edging out utilities. Published: January 24,
Move Away from the Anti-solar Moniker, Be a DER Educator
Historically, utilities have been hesitant to provide solar options and information to customers because of load- and revenue-loss concerns. Unfortunately, this has led to many utilities being branded as anti-solar. Published: December 13, 2017
An Eye-Opening Customer-First Experience: E Design 2020 NextGen Workshop
For years, utilities have said “We need to become more customer-centric,” and design thinking can accomplish this goal. In October 2017, we hosted 50 utility innovators for the E Design 2020 workshop. Learn about our three-day approach to stepping into the customers’ shoes through design thinking. Published: November 8, 2017
Innovative Approaches to Customer Experience and Employee Experience
During the first half of 2017, E Source asked utilities across North America to share their achievements in utility customer experience (CX) and employee experience. Learn about some of the most innovative approaches. Published: October 11, 2017
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