E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News, we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.
What Emerging Payment Options Should Utilities Be Offering?
You have the opportunity to add emerging payment methods to your current offerings and to create a better customer experience. Learn more about six emerging payment methods, including text to pay, split payment, and cryptocurrency. Published: June 12, 2019
How E Source Can Help You Streamline the Requisition Creation and Discovery Process
Whether you’re a utility or a vendor, we know you have big goals, but we also know that achieving some goals is time consuming. That’s why we created E Source Energy RFP, so you wouldn’t get bogged down searching for or creating RFPs, RFIs, or RFQs. Published: May 15, 2019
Recognize and Reward Innovative Excellence at Your Utility
Every fall, at the annual E Source Forum, we hold an awards ceremony, where we recognize the best and brightest people and utilities from across North America who are driving innovation in the energy industry. Don’t miss your chance to win an E Source award—submit your entries today! Published: April 17, 2019
How to Make the Billing and Payment Experience a Positive Customer Touchpoint
When designing a better billing and payment experience, whether it’s for residential or business customers, it’s critical to look at each interaction from the customer’s point of view. Published: March 27, 2019
How Design Thinking Can Propel Innovation at Your Utility
One of the key elements that utilities need to incorporate into their design-thinking strategy is a customer-first mentality. By putting customers first as you design new products and services for them, you’ll be more successful. Published: February 20, 2019
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