E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.

Applying VOC strategies to transform every customer journey

As customer expectations and demands continue to change, utilities need to design and implement customer journeys that reflect their needs, wants, and preferences. Wondering where to begin on the customer-journey transformation? Ethnographic research may be your answer. Published: June 24, 2021

4 steps to getting started with building electrification

By offering building-electrification programs to customers, utilities can increase the adoption of electric end-use technologies inside buildings. But where do you begin with these programs? Look to our four steps to getting started with building electrification for inspiration. Published: May 25, 2021

How OneInform can optimize your programs using data science

E Source OneInform is a suite of artificial intelligence–powered solutions that facilitate the next generation of programs required for an evolving distribution grid. Think of it as the data science backbone that provides deeper insights about your customers. Published: April 27, 2021

3 ways to expand your DR portfolio

Is your current demand-response (DR) program up to the challenge of meeting increasing grid variability? We’ve pulled together three ways to expand your DR portfolio so that it’s working to its fullest potential. Published: March 23, 2021

How utilities can accelerate the EV revolution

Currently, less than 3% of households own an electric vehicle (EV). But what can utilities do to accelerate EV adoption? We think approachable advertising and strategic segmentation are the best places to focus your EV efforts. Published: February 25, 2021

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