E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.
The path to an equitable future starts at E Source Forum 2023
We’re just weeks away from E Source Forum 2023, and we’ve chosen to address specific aspects of the Sustainable Utility journey. We’ve meticulously crafted the Forum 2023 agenda to highlight two of the biggest points of focus: affordability and equity. Published: August 24, 2023
Implementing a new business technology can be a complex process that affects staff and customers. But a well-designed communication campaign that includes customer engagement and organizational change management activities can help the implementation go smoothly. Check out our five tips for success. Published: July 27, 2023
The equitable utility: What it means and how executives are getting there
For years, utilities have been working toward a massive transition to electrification on the back of renewable energies. But now, the conversation has shifted beyond just generation and distribution: How can utilities make this transition equitable? Published: June 28, 2023
How utilities can save the day with data science and AMI data
What if you could tell customers their HVAC system had a problem before it stopped working on the hottest day? What if you had the power to know everyone who owned an EV charger and could plan for those grid impacts? Find out how your utility can be the hero in your customers’ stories. Published: May 25, 2023
Beyond listening: Turning customer feedback into action
Utilities have an overwhelming amount of customer feedback available to them at all times through surveys, call transcripts, social media posts, focus groups, and more. But how are they to organize this mass of data and use it to create concrete improvements for customers? Published: April 26, 2023
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