E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News, we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.

Becoming the Airbnb of the Energy Services Industry

Learn how utilities can employ design-thinking techniques to create products, services, and experiences for the customer of the future. Published: December 7, 2016
 
 

Building Your Utility’s Voice-of-the-Customer Program in 6 Steps

Learn how you can create an effective voice-of-the-customer program at your utility in six steps. Published: November 10, 2016
 
 

Did You Meet Your 2015 DSM Goals?

Learn how E Source compiled actual DSM energy savings and budget results from 2015 to enable our members to compare their results to those of other utilities. We took a deep dive into behavioral, multifamily, small business, and new construction programs, and here are some of our top findings. Published: October 19, 2016
 
 

Customer-Side Management: A New Utility Business Model

Learn how utilities utilities can help their customers become proactive business partners who are capable of supporting a wide range of utility goals by shifting from DSM to CSM. Published: August 31, 2016
 
 

Utilities Can Benefit from Big Data Too!

Learn how utilities can use big data to enhance customer engagement, guide program design, and streamline commercial energy design recommendations through key partnerships. Published: July 14, 2016
 
 

View all past issues of E News

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