E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News, we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.

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Connect with utility customers like they’re an audience of one

During COVID-19, utilities have the unique opportunity to improve how they engage with customers in a more personal and proactive way. Utilities can use quantitative and qualitative data to understand their customers as individuals—or as an audience of one—and predict which actions they’ll take. Published: November 19, 2020
 
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How the 2020 E Source Forum helped utilities address their biggest challenges

As we look back on the 2020 E Source Forum, one theme stands out: change. We not only hosted the first virtual E Source Forum but also hosted the biggest Forum yet and amid COVID-19 and a changing economic and political climate. Find out which sessions were the biggest hits among utility attendees. Published: October 27, 2020
 
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Energy influencers: Celebrating the game changers who’ve advanced energy efficiency

AESP listed 30 game changers in energy efficiency—including technologies, policies, institutions, and individuals—from 1990 to 2020. Find out which 4 have E Source connections. Published: September 22, 2020
 
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Your utility may not be ready to go back to work, but it can go forward

It’s clear that utility staff won’t be rushing back to the office any time soon. In the meantime, how do you continue to engage staff at home and help them connect with one another and their managers? Published: August 26, 2020
 
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Optimizing the new-construction experience for utilities and their partners

To accommodate any COVID-19-related safety requirements or customer concerns, you need to reassess your new-construction processes. Take this time to become a better partner for builders, contractors, and end-use customers, and to provide an improved experience during the new-construction process. Published: June 24, 2020
 
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