E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News, we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.

Utilities: Leverage the Smart Home to Achieve Your New Year’s Resolutions

Learn how smart homes can help utilities meet a diverse array of goals—from low-cost demand response to more-efficient control of residential energy end uses, collection of better data on in-home energy use, new revenue streams, improved marketing and branding, and better customer engagement. Published: January 11, 2017

Becoming the Airbnb of the Energy Services Industry

Learn how utilities can employ design-thinking techniques to create products, services, and experiences for the customer of the future. Published: December 7, 2016

Building Your Utility’s Voice-of-the-Customer Program in 6 Steps

Learn how you can create an effective voice-of-the-customer program at your utility in six steps. Published: November 10, 2016

Did You Meet Your 2015 DSM Goals?

Learn how E Source compiled actual DSM energy savings and budget results from 2015 to enable our members to compare their results to those of other utilities. We took a deep dive into behavioral, multifamily, small business, and new construction programs, and here are some of our top findings. Published: October 19, 2016

Customer-Side Management: A New Utility Business Model

Learn how utilities utilities can help their customers become proactive business partners who are capable of supporting a wide range of utility goals by shifting from DSM to CSM. Published: August 31, 2016

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