E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News, we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.
An Eye-Opening Customer-First Experience: E Design 2020 NextGen Workshop
For years, utilities have said “We need to become more customer-centric,” and design thinking can accomplish this goal. In October 2017, we hosted 50 utility innovators for the E Design 2020 workshop. Learn about our three-day approach to stepping into the customers’ shoes through design thinking. Published: November 8, 2017
Innovative Approaches to Customer Experience and Employee Experience
During the first half of 2017, E Source asked utilities across North America to share their achievements in utility customer experience (CX) and employee experience. Learn about some of the most innovative approaches. Published: October 11, 2017
Timely Content You Can’t Afford to Miss
Get a preview of the incredible sessions we have planned for the 30th annual E Source Forum and learn how non-members can get a discount on registration. Published: August 23, 2017
Low-Income Customers: Reaching This Hard-to-Reach Customer Segment
Learn about low-income customers and how to best serve this hard-to-reach customer segement. Currently, low-income customers are underserved and underengaged, but utilities have the tools to change this. Published: July 26, 2017
Taking Cues from Amazon and Airbnb: Designing the Future Utility at the E Design 2020 Conference
Read highlights from the inaugural E Source E Design 2020 conference and learn how to get involved in a three-year collaborative project to reimagine the next generation of utility products, services, and experiences. Published: May 25, 2017
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