COVID-19 Residential Survey
Understanding your customers is an important aspect of showing empathy and offering appropriate programs and services during the pandemic. To help you engage with your customers and better serve them, we conducted the first E Source COVID-19 Residential Survey in the spring of 2020. The survey gathered information from US and Canadian respondents about their needs during the pandemic.
We asked customers about their:
Smart Home Consumer Survey
To boost customer engagement and increase smart home technology adoption in your territory, we conducted the E Source Smart Home Consumer Survey in the fall of 2020. We gathered information from US homeowners and renters in single-family and multiunit dwellings to help you design scalable, effective smart home pilots and programs and promote them.
We explored:
PowerTalking by E Source
In future episodes of our PowerTalking podcast, host Bryan Jungers will speak with E Source experts and utility insiders about:
Ethnographic research and design thinking
From electric vehicle (EV) adoption to brand reputation and from smart homes to marketing initiatives, putting customers’ needs first when building or revamping your programs will ensure that what you’re offering is what customers are asking for.
But how do you know what customers want? That’s where ethnographic research comes in.
Welcome to E Source!
Your guide to becoming an E Source pro
Welcome to the E Source family! You’re ready to launch into your membership, and we’re here to guide you. This page will help answer your questions about your E Source membership, including:
Residential Electrification Survey
Understanding your customers is an important part of designing effective electrification programs and services. To help you engage with your customers and understand the market for electrification technologies in your service territory, E Source designed a survey to gather information on this topic from residential customers. We focus primarily on three technologies: heat-pump water heaters, heat pumps for home heating and cooling, and induction cooktops.
Batteries
It’s crucial for utilities to get accurate information about energy storage technology and the complex dynamics at work in the battery market. In the current market, supply-chain issues, material shortages, and manufacturing limitations cause uncertainty. And demand for batteries is skyrocketing.
Energy equity
Equity means understanding people’s unique circumstances and working with them to identify solutions to address their needs. Energy equity aims to minimize the negative impacts of our energy systems and maximize the benefits for all utility customers. Historically, these impacts and benefits haven’t been equitably distributed.
Welcome to E Source!
Your guide to becoming an E Source pro
Welcome to the E Source family! You’re ready to launch into your membership, and we’re here to guide you. This page will help answer your questions about your E Source membership, including:
Welcome to E Source!
Your guide to becoming an E Source pro
Welcome to the E Source family! You’re ready to launch into your membership, and we’re here to guide you. This page will help answer your questions about your E Source membership, including:
Let's meet today's demands - and plan for what's next.
What challenge is top of mind for your team right now? Reach out to start a focused conversation about your priorities and explore solutions shaped around your specific goals.