Understanding how customers expect to interact with their utility is key to a premier customer experience. Not only do customers expect a greater slate of channels to choose from, they also want these preferences optimized to the different tasks they’re trying to accomplish.

To help utilities engage with customers and understand the market for electrification technologies, E Source designed a survey to gather information on this topic from residential customers. We focus primarily on three technologies: heat pump water heaters, heat pumps for home heating and cooling, and induction cooktops.