Beyond the Meter Working Group
Nonresidential Fleet Electrification
To meet aggressive electrification planning goals, utilities should start planning their fleet electrification programs now. Utilities will want to learn about their fleet customers’ needs and get insights from other utility programs. To help utilities with this process, E Source conducted market research on nonresidential fleet vehicle electrification from the customer’s and the utility’s perspectives.
Utility IVR Industry Scan
Utility interactive voice response (IVR) systems serve as the initial point of contact for customers calling utility contact centers. Delivering a positive IVR interaction is crucial for the utility customer experience.
The E Source Utility IVR Industry Scan evaluates utility IVRs on:
- Capabilities
- Ease of use
- Challenges
Residential Demand Response Programs and Incentives Comparison
To continue to meet our members’ evolving research and advisory needs, we’ve created the Residential Demand Response Programs and Incentives Comparison survey. It collects information from utility program managers in the US and Canada about their current programs, participation eligibility, and vendors used.
Key topics include:
- Length of time running full-scale residential demand response (DR) programs
State of the Midstream Market
To continue to effectively meet our members’ evolving research and advisory needs, the E Source State of the Midstream Market study collects information from utility program managers in the US and Canada about their current programs and strategies.
Key topics include:
- Pass-through and discretionary requirements
- Upstream and midstream incentives
- Program management and performance
SMB Customer Research
Understanding your customers is an important aspect of showing empathy and offering outreach and customer service that meets their needs. To help you engage with your small and midsize business (SMB) customers and better serve them, we conducted a short survey and follow-up interviews to gather critical customer insights about the programs and services utilities should offer to better meet customers’ needs.
Topics we cover include:
Large business DG market research study
The E Source distributed generation (DG) market research study provides utilities with critical information to help them understand what motivates large and midsize business customers to acquire photovoltaic (PV) systems and other DG technologies. It also reveals which customers are most likely to reduce their demand for traditional utility-provided power.
Key questions we address include:
GridInform Vegetation Intelligence
CS Week 2024
E Source is focused exclusively on utilities at all levels of the organization.
International Wildfire Risk Mitigation Consortium
The mission of the International Wildfire Risk Mitigation Consortium (IWRMC) is to establish and facilitate a system of working and networking channels between members of the global utility community to support ongoing sharing of data, information, technology, and practices, and proactively address the wildfire issues through learning, innovation, analysis, assessment, and collaboration.
Let's meet today's demands - and plan for what's next.
What challenge is top of mind for your team right now? Reach out to start a focused conversation about your priorities and explore solutions shaped around your specific goals.