Download ABCs of CX (PDF)

If you’ve ever had a conversation with a customer experience (CX) professional, you’ve probably been barraged by buzzwords. This e-book is a primer to help you get fluent in the language of CX. Check out the complete E Source Customer Experience Glossary to learn the meanings of more than 100 CX-related terms. Before you know it, you’ll be using your VOE to talk CXM to your CCO.

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Contributing Authors

Director, Customer Engagement Solutions

Jeffrey Daigle is an expert on contact center operations, customer experience, channel design, operations, digital engagement, and journey mapping....