If you’ve ever had a conversation with a customer experience (CX) professional, you’ve probably been barraged by buzzwords. This e-book is a primer to help you get fluent in the language of CX. Check out the complete E Source customer experience glossary to learn the meanings of more than 100 CX-related terms. Before you know it, you’ll be using your VOE to talk CXM to your CCO.


Contributing Authors

Managing Director, Management Consulting

Jeffrey Daigle is an expert on contact center operations, customer experience, channel design, operations, digital engagement, and journey mapping...