If you’ve ever had a conversation with a customer experience (CX) professional, you’ve probably been barraged by buzzwords. This e-book is a primer to help you get fluent in the language of CX. Check out the complete E Source customer experience glossary to learn the meanings of more than 100 CX-related terms. Before you know it, you’ll be using your VOE to talk CXM to your CCO.

Downloadesource-abcs-of-cx.pdf

Contributing Authors

Senior Consultant, Management Consulting

Jeffrey Daigle is an expert on contact center operations, customer experience, channel design, operations, digital engagement, and journey mapping...