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What are HR best practices for contact centers?
Eryc Eyl | March 29, 2018

This Ask E Source answer highlights some best practices for hiring and retaining contact center representatives.

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What technologies will influence the future of utility customer experience?
Keenan Samuelson | October 29, 2017

In this answer, we describe two categories of technological innovation that are likely to change the way utilities interact with their customers.

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How do utilities manage customer emails?
Keenan Samuelson | August 1, 2019

We reveal how utilities handle email inquiries by citing examples, best practices, and market research. We also identify a few third-party vendors that utilities can use for email management.

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What energy-saving tips can help residential customers lower summer bills?
Spencer Sator | August 22, 2022

We give suggestions for how residential customers can save energy and lower costs during hot spells or the summer months. We have ideas for keeping the heat out, limiting activities that create heat, and efficiently using air conditioners.

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