Research shows that a positive customer experience can significantly affect a utility’s bottom line and brand, and happy employees are more likely to deliver a positive experience while serving your customers. By optimizing both the customer and employee experience, you can reduce operations costs in the call center and improve your relationship with regulators and investors.
If you’re working on improving your customer or employee experience, we want to know about it! Tell us about you program and we’ll consider it for an award in our Achievements in Utility Customer and Employee Experience Contest.
Our judges will evaluate submissions based on:
- Unique approaches and creativity
- Areas impacted
- Metrics and results
- Overall impression
We’ll announce the winners at the 2018 E Source Forum in September.