The 2020 E Source Achievements in Customer and Employee Experience is open and accepting submissions until Friday, June 19, 2020.
If you’re working on improving your customer or employee experience, we want to know about it! Tell us about your program and we’ll consider it for an Achievements in Customer and Employee Experience award.
We’ll honor utilities for their work in two categories.
Achievements in Customer Experience. This celebrates excellence in utility customer experience management, highlighting tactics and excellence that enhance the customer experience across key journeys such as billing, payment, web/mobile experience, start-stop service, new construction, community interaction and services, and outage management and communications.
Achievements in Employee Experience. This celebrates innovative methods in employee engagement that result in a favorable customer experience. This award highlights utilities that are working hard to engage, enable, educate, empower, and reward employees to provide exceptional customer service.
Our judges will evaluate submissions based on:
- Unique approaches and creativity
- Whether the project impacted multiple areas of the organization
- Metrics and results
- Overall impression
Need some inspiration? Check out Achievements in Utility Customer and Employee Experience: 2019 Winners and watch Arielle Resol, social media analyst at ComEd, describe how her utility uses virtual reality to safely train field employees to go underground.
For more information about the awards, contact us.