Demand-side management
Most recent content on this topic
3 ways to expand your DR portfolio
Rachel Reiss Buckley, Sara Patnaude | March 23, 2021
Is your current demand-response (DR) program up to the challenge of meeting increasing grid variability? We’ve pulled together three ways to expand your DR portfolio so that it’s working to its fullest potential.
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How utilities can accelerate the EV revolution
Sara Patnaude | March 15, 2021
Currently, less than 3% of households own an electric vehicle (EV). But what can utilities do to accelerate EV adoption? We think approachable advertising and strategic segmentation are the best places to focus your EV efforts.
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Connect with utility customers like they’re an audience of one
Rachel Buckley | November 19, 2020
During COVID-19, utilities have the unique opportunity to improve how they engage with customers in a more personal and proactive way. Utilities can use quantitative and qualitative data to understand their customers as individuals—or as an audience of one—and predict which actions they’ll take.
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How the 2020 E Source Forum helped utilities address their biggest challenges
Jeff Stoermer | October 27, 2020
As we look back on the 2020 E Source Forum, one theme stands out: change. We not only hosted the first virtual E Source Forum but also hosted the biggest Forum yet and amid COVID-19 and a changing economic and political climate. Find out which sessions were the biggest hits among utility attendees.
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Your utility may not be ready to go back to work, but it can go forward
Joy Herbers | August 26, 2020
It’s clear that utility staff won’t be rushing back to the office any time soon. In the meantime, how do you continue to engage staff at home and help them connect with one another and their managers?
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Optimizing the new-construction experience for utilities and their partners
Barbara McCabe | June 24, 2020
To accommodate any COVID-19-related safety requirements or customer concerns, you need to reassess your new-construction processes. Take this time to become a better partner for builders, contractors, and end-use customers, and to provide an improved experience during the new-construction process.
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How to use predictive data science to plan for utility operations post-COVID-19
Tom Martin | May 20, 2020
COVID-19 has affected every major industry around the world. For example, utilities have stopped shutoffs for nonpayment at least through May 31. No doubt a necessary act, but it will cause complications: a significant number of utility customers will be overdue on their bills in the next 24 months.
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What utilities can do to positively affect their communities post-COVID-19
Jeffrey Daigle | April 21, 2020
It’s time for utilities to start planning for business post-COVID-19. You’ve already responded quickly to the COVID-19 crisis, and are continually promising the safe distribution of electricity, natural gas, and water into customers’ homes and businesses. But what should you do now?
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Decarbonization: The defining utility trend of the next decade?
Luke Currin, Essie Snell | March 11, 2020
Over the past three years, states, provinces, cities, and utilities across the US and Canada have made bold commitments to address carbon emissions. As of March 2020, more than 20 utilities in the US have announced they’ll supply their customers with carbon-free or net-zero-carbon energy by 2050.
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Customer challenges versus utility challenges: Shifting our perspectives
Adam Maxwell | January 29, 2020
By framing questions from the customer’s perspective (not the utility’s), it forces us to be laser-focused on human needs. Find out how you can use customer insights to better design and market your utility’s programs.
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