Utility account management
Most recent content on this topic
WEC Energy Group and NorthWestern Energy earn top marks in E Source’s 2024 Utility Business Customer Satisfaction Study
Adarsh Nalam | October 10, 2024
This press release announces top results of E Source’s 2024 Utility Business Customer Satisfaction Study.
Press release
Utilities use segmentation to improve the business customer experience
Sannie Sieper | February 8, 2024
This press release announces the results of the E Source 2023 Account Management Assessment. This voice-of-the-utility study compares account management departments and performance, giving clients valuable insight into how their organization and the industry at large are serving business customers.
Press release
Large business customers desire energy reliability, effective emergency communications, and trustworthiness
Sannie Sieper | October 19, 2023
This press release announces the results of the E Source 2023 Business Customer Satisfaction Study, an annual survey of more than 600 large business utility customers.
Press release
Small and midsize business customers desire energy reliability, trustworthiness, and effective emergency communications
Sannie Sieper | October 19, 2023
This press release announces the results of the E Source 2023 Business Customer Satisfaction Study, an annual survey of more than 1,400 small and midsize business utility customers.
Press release
Small and midsize business customers desire energy reliability and trustworthiness
Sannie Sieper | November 10, 2022
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 1,600 small and midsize business utility customers.
Press release
Large business customers desire energy reliability, trustworthiness, and effective emergency communications
Sannie Sieper | November 3, 2022
This press release announces the results of the E Source 2022 Business Customer Satisfaction Study, an annual survey of more than 700 large business utility customers.
Press release
E Source Forum 2022 is prepared to Empower the Sustainable Utility
Sannie Sieper | August 3, 2022
This press release highlights the 35th anniversary of the E Source Forum and announces the two keynote speakers: Jennifer Montague, senior vice president and chief customer officer of NiSource, and Quinn Parker, founder and CEO of Encolor.
Press release
E Source advises utilities to improve account and sector planning
Sannie Sieper | December 15, 2021
This press release announces the results of the E Source 2021 Account Management Assessment. This voice-of-the-utility study compares account management departments and performance, giving clients valuable insight into how their organization and the industry at large are serving business customers.
Press release
Small and midsize business customers desire energy reliability and trustworthiness
Sannie Sieper | December 1, 2021
This press release announces the results of the E Source 2021 Business Customer Satisfaction Study, an annual survey of more than 2,000 small and midsize business utility customers.
Press release
Large business customers desire energy reliability and effective emergency communications
Sannie Sieper | November 17, 2021
This press release announces the results of the E Source 2021 Business Customer Satisfaction Study, an annual survey of more than 800 large business utility customers.
Press release