A guide for utility customer service representatives
When utility customers get bills that are higher than expected, it’s usually because of metering issues, seasonal changes to their homes or behavior, or nonseasonal changes. Our five-step response to customer calls about high bills can help you identify the problem and offer the right solution.
E Source is now accepting submissions for the top utility advertising campaigns
This press release announces the launch of the 2022 E Source Utility Ad Awards Contest. The annual contest recognizes and rewards creative excellence in utility advertising and is open to any electric, gas, or water utility located in the US or Canada.
Are you running into regulatory roadblocks as you pursue beneficial electrification? In this report, we explain how policy changes can help utilities align their electrification goals with societal benefits, like reducing carbon emissions.
Redesign of tool offers better searchability and improved submission process
This press release announces the release of the newly redesigned E Source Energy AdVision. It’s now easier than ever for members of the E Source Residential Marketing Service, Business Marketing Service, and Corporate Communications Service to search for and view more than 6,700 utility ads.
Utilities are evolving how they view and understand customers. We’ve come a long way from calling customers ratepayers and are on the journey to an Audience of One approach. Learn how E Source can help you match the right offer to the right customer at the right time to maximize adoption.
Environmental impacts, production methods, and second-use ideas
In this episode of PowerTalking, we hear Emily Hersh, CEO of Luna Lithium, and Sam Jaffe, vice president of E Source Battery Solutions, explain the ins and outs of batteries. Wondering how batteries are made? Or where the lithium in lithium-ion batteries comes from? We’ve got these answers and more!
We used data-driven models to forecast battery pricing, supply, and capacity through 2030. EV battery prices will likely drop in half. And the current 30 gigawatt-hours (GWh) of installed battery storage should rise to 400 GWh by 2030. We explain some of the causes and effects of these changes.
An E Source white paper
Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy equity movement sweeping the utility industry. In this white paper, we present our energy equity framework that will benefit customers, utilities, and underserved communities.
Anyone deploying electric vehicle supply equipment (EVSE)—including utilities, cities, states, vendors, and contractors—should build an asset management plan to ensure cost-effectiveness. The plan should include details on sizing, siting, installing, maintaining, and repairing the EVSE.
Transportation electrification plans (TEPs) are comprehensive plans that outline the paths utilities can take to accelerate EV adoption in their service territories and to prepare their businesses and infrastructure to integrate the new loads onto their grids. Learn how to design your TEP.
