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Key learnings from the E Source Forum 2022
Learn how the E Source Forum 2022 empowered utilities on their path to becoming a Sustainable Utility. Our thought leaders will share takeaways from each track and provide actionable advice related to equity, mobility, customer experience, marketing, programs, and distributed energy resources.
Next-generation programs for an equitable clean-energy future
Join us in this webinar to learn how you can use a data-driven approach to build cost-effective programs that deliver on the vision of a clean-energy future.
5 steps to ensure you get the most value from digital investments
Join us to learn what’s needed for the kind of organizational agility that will ensure a successful digital transformation in your business. We’ll dive into the five steps that we believe are critical building blocks.
How E Source research and advisory services enable water utilities to optimize customer service and communications
Wondering how to achieve better customer engagement? Join us to learn how E Source’s research and advisory offerings can help water utilities improve credit and collections, customer service, and communications.
E Source Digital Strategy Summit for the Tennessee Valley
E Source is putting on a two-part event to help utilities in the Tennessee Valley improve their digital strategy. Join our experts and your peers to learn how to create a killer social media presence and optimize your websites to best serve customers
Energy in the context of low-income customers' lives: Insights from E Design 2020 ethnographic research
<p>Low-income customers have a lot on their plate, and they&#039;re not thinking about (and often don&#039;t know about) the energy-related services utilities can offer them. Through this web conference, you&#039;ll encounter video and audio clips of low-income customers talking about their energy challenges.</p>
Redefining the low-income customer experience
<p>Join us for this one-hour web conference to learn how companies use market research, segmentation, customer journey mapping, innovative marketing techniques, and internal alignment to better understand and support low-income customers.</p>
From bill to payment: Improving the customer experience
<p>For many customers, billing and payment interactions define the customer experience; it can be the only communication a customer has with their utility. Join us for a one-hour web conference to learn how two utilities are redesigning their billing and payment experiences with the help of E Source.</p>
Engaging employees in customer experience: Lessons from beyond the utility world
<p>What does it take to become truly customer-centric? How can utilities engage every employee to create an exceptional customer experience? What can utilities learn from other industries? Go beyond broadcasting, bribing, and badgering with an award-winning leader in employee and customer experience.</p>
Radically redesign your utility’s customer bill using design thinking
<p>Through recent ethnographic research, E Source revealed major conflicts between how utilities design their bills and the information customers want. We&#039;ve transformed the bill redesign process and are looking for utilities to partner with us for their redesign efforts. Sign up to learn more.</p>