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Top learnings from the Fall 2025 Customer Energy Solutions Leadership Council
Insights from utility customer energy solutions leaders
Learn about the hot topics of discussion from the fall Customer Energy Solutions Leadership Council.
LMI program enrollment improvements that make a difference
Enrolling in a utility program should be easy, quick, and stress-free for customers. Here are a few program enrollment improvement strategies that have been successful for Avista Utilities, Seattle City Light, and the Los Angeles Department of Water and Power.
Connect with utility customers like they’re an audience of one
During COVID-19, utilities have the unique opportunity to improve how they engage with customers in a more personal and proactive way. Utilities can use quantitative and qualitative data to understand their customers as individuals—or as an audience of one—and predict which actions they’ll take.
How the 2020 E Source Forum helped utilities address their biggest challenges
As we look back on the 2020 E Source Forum, one theme stands out: change. We not only hosted the first virtual E Source Forum but also hosted the biggest Forum yet and amid COVID-19 and a changing economic and political climate. Find out which sessions were the biggest hits among utility attendees.
DSM Budget Trends Through 2020
As state and federal energy-efficiency policies are changing and measure baselines are rising, utilities are shifting their demand-side management budgets to find more cost-effective savings opportunities. In this report, we use data from E Source DSM Insights to track budget trends through 2020.
Building an electrification strategy and roadmap
<p>During this web conference, we&#039;ll highlight how a strong electrification strategy and roadmap can help you adapt to the changing landscape, capture additional revenue, and better serve customers.</p>
How utility partners can use the new DSM Insights demand-response dashboard
<p>Learn how to navigate through the new Demand-Response dashboard in E Source DSM Insights. The dashboard contains all the key performance metrics on utility demand-response programs.</p>