Use our ethnographic research to explore your customers’ needs and address their critical but overlooked challenges
Identify what your customers love about their other service providers and find engagement opportunities in your current customer-facing programs
Learn how design thinking can feed into your product development approach; become a practitioner and an advocate at your utility
Turn ethnographic insights into customer-centric products, services, and experiences
Ways we help
Annual membership services
Your entire company can access our reports and market research, connect with our experts, and join our annual design-thinking conference.
Consulting and Advisory Services
We pair you with a team of experts to solve your specific problem.
Who we help
Customer experience strategists
Strategic business planners
Energy solution directors
Make us part of your team
Let’s schedule a time to talk about what you’re working on and how we can help.Schedule a consultation