NOTE: This event has already taken place. See below for recording, event description, and link to download the presentation slides.


“The Future of Utility Customer Experience (slides)” (PDF)

Customer expectations are expanding. Yesterday’s future technologies are today’s realities. Through this web conference, you’ll unearth the implications of a shifting competitive landscape that will alter the customer experience (CX) you need to deliver.

You’ll learn:

  • Key shifts in customer expectations you’ll need to adapt to
  • How rapidly evolving technologies will impact customer service interactions across industries
  • The disruptive power of leveraging technology and meeting future customers’ expectations
  • How utility CX programs will need to evolve to survive the shifting competitive landscape


Keenan Samuelson, Analyst, CCXP, Customer Experience, E Source

For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723).​