Case study
Most recent content on this topic
Targeting high-risk circuits to improve infrastructure reliability and reduce customer outages
May 5, 2023
This case study explains how the E Source Data Science team helped a northeastern utility improve infrastructure reliability and reduce customer outages by targeting high-risk circuits.
Case study
Achieving customer satisfaction goals with a deliberate approach to customer experience investments
April 20, 2023
This case study explains how E Source helped a multicommodity utility achieve its customer satisfaction goals with a deliberate approach to customer experience investments.
Case study
Streamlining the customer experience with next-level AMI Day 2 opportunities
April 6, 2023
This case study explains how the E Source Technology Planning and Implementation Consulting team helped a utility take advantage of its AMI Day 2 opportunities to improve the customer experience.
Case study
Developing comprehensive utility programs for low- and moderate-income customers
February 16, 2023
E Source and EEI brought together three utilities to help them better understand their LMI customers’ energy challenges and help them design solutions to help them manage their utility bills using a three-phase initiative that combines data science, ethnography, and design thinking.
Case study
Upgrading a CIS and MDMS to provide an evolved, reliable, and efficient customer experience
March 24, 2023
This case study explains how the E Source Solution Services team helped a utility upgrade a CIS and MDMS to provide an evolved, reliable, and efficient customer experience.
Case study
How PG&E applied findings from the E Source Website Benchmark study to achieve digital equity
March 14, 2023
This case study explains how an E Source membership and the E Source Website Benchmark study helped PG&E achieve digital equity.
Case study
Targeting system reliability investment based on historical and predicted weather patterns
March 9, 2023
This case study explains how the E Source Data Science team helped a southern utility use historical and predicted weather patterns to target system reliability investment.
Case study
Predicting new business projects to optimize staffing and infrastructural resources
March 9, 2023
This case study explains how the E Source Data Science team helped a West Coast gas utility predict new business projects to optimize staffing and infrastructural resources.
Case study
Modernizing the CIS to facilitate a small utility’s big dream to improve the customer experience
February 16, 2023
This case study explains how the E Source Solution Services team helped a utility achieve its big dream of modernizing its CIS and improving the customer experience.
Case study
