Our expertise
We craft solutions for your needs in areas such as:
- Customer experience (CX), including strategy development, journey mapping, implementation, and contact channel optimization
- Enterprise feedback management, including voice-of-the-customer (VOC) and voice-of-the-employee (VOE) surveys
- Business account management, including training and optimization
- Customer service operations optimization, including call centers, credit and collections, and billing
- Solar strategy and rate communications
- Demand-side management (DSM) potential evaluations
- Customer segmentation and target marketing of new products and services
Our customers
We focus exclusively on electric and gas utilities and the challenges they face; we have made them our business for more than 30 years
Our consultants
Industry backgrounds lend deep topical knowledge to our on-point solutions based on world-class market research and proprietary data
Examples of our work
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