Your guide to helping business customers get through COVID-19
May 5, 2020 | Devin Fink | 5 min read
Business customers of every size in every industry have been affected by the COVID-19 pandemic. See how E Source Business Energy Advisor can help you offer guidance and support to these customers as they either ramp up or hunker down.
Celebrating the 50th anniversary of Earth Day during the COVID-19 pandemic
April 21, 2020 | Anna Nixon | 6 min read
Don’t keep your Earth Day 2020 communications in quarantine. Utilities and nonutilities alike have found creative ways to bring their Earth Day celebrations into customers’ homes, and we encourage you to join in.
Expert advice on how to communicate during a crisis
April 20, 2020 | Joy Herbers | 5 min read
Your customers want to hear from you during the coronavirus pandemic. They want reassurance and they want information. At our April 9, 2020, web conference, three crisis communication experts gave advice on how to talk to customers throughout the coronavirus emergency. Read the highlights.
How to pay your utility bill during COVID-19
April 9, 2020 | Lisa Schulte | 7 min read
You’re about to get your first utility bill after one month in COVID-19 confinement. If you think you’re going to have trouble paying it, we have advice on how to make payment arrangements with your utility, enroll in assistance programs, and manage your energy use to avoid debt after the crisis.
Corporate goodwill during COVID-19
April 6, 2020 | Joy Herbers | 3 min read
We’ve been tracking all the goodwill efforts utilities are making to support their customers, their employees, and their communities. It’s inspired us to do the same for utility companies across the US and Canada. During this crisis, our COVID-19 resource center is available to all utilities.
Is your utility ready for coronavirus?
March 12, 2020 | Jeffrey Daigle, Joy Herbers | 5 min read
How should you prepare for the impacts of coronavirus on your call center, your credit and collections policies, and your external communications? You’re used to helping people prepare for disasters, and you’ve seen customer satisfaction improve. Coronavirus is no different. You need to have a plan.
Benchmarking utility customer experience management and strategy
March 4, 2020 | Eryc Eyl | 3 min read
The opportunities to improve the utility customer experience are nearly infinite, but most organizations don’t have the resources to tackle everything effectively. The E Source Customer Experience Survey can help you decide where to focus, but we need your help. Sign up today to participate!
E Source exchanges: Build your network to solve your most pressing challenges
February 24, 2020 | Sannie Sieper | 3 min read
Announcing E Source exchanges: solutions-driven virtual events where you can collaborate with E Source experts and industry leaders to address the most pressing challenges utilities are facing today.
The E Source Podcast: Covering the latest in utility trends, best practices, and critical issues
February 20, 2020 | Jeremy Fischer | 1 min read
New for 2020, E Source is launching its very own podcast! We've taken sessions from our annual conference, the E Source Forum, and turned them into podcast episodes.