Welcome to the E Source blog! Our staff will share insights and observations about life at E Source, our events, our research, and other fun stuff.
Utility DSM Technology Analysis Departments Respond to Disruption
November 25, 2015 | Jay Stein
Microgrids, rooftop solar, cheap batteries, and electric vehicles. These technologies and trends are challenging utilities in unprecedented ways. DSM and emerging tech departments are feeling the heat. To learn how they're adapting, we interviewed industry leaders and reported their thoughts.
Mission Critical: Behavior Change and Non-Energy Benefits in the Military
November 23, 2015 | Ryan Austin
At the recent Behavior, Energy and Climate Change Conference (BECC) in Sacramento, many of us energy-minded professionals got the rundown on the importance of behavior change within the US Navy and Marines. Who knew our US troops could be so motivated by non-energy benefits?
Lessons from Fast Food: Serving Up a Delicious Omnichannel Experience
November 18, 2015 | Jeffrey Daigle
The omnichannel experience is the pinnacle customer experience (CX). And when it comes to CX, utilities can learn from other industries, including fast food. We examine Taco Bell’s new website as a case study for an omnichannel experience.
Getting Out Front on the Clean Power Plan
November 5, 2015 | Tim Stout
The final Clean Power Plan is now posted in the Federal Register. So it’s essential that utilities accelerate their activities around participation in statewide forums and act quickly and clearly to emphasize the benefits that energy efficiency and demand response bring to a utility's resource mix.
Holy Smokes! How the Pope’s View on Climate Change Can Spur Action in North America
October 22, 2015 | Jeffrey Daigle
The pope believes we should take action to stall man-made climate change. China’s President Xi is capping his country’s carbon emissions and moving to renewables. Global initiative RE100 is getting organizations to commit to adopting renewable sources. Can these events change US policy?
Putting Our Money Where Our Mouth Is: E Source’s Investment in EV Workplace Charging
October 8, 2015 | Meredith Ledbetter
We love when we can implement our own advice. Three years ago, we installed an electric vehicle (EV) charging station at the E Source headquarters in Boulder, Colorado. The installation has helped promote EV adoption among employees. Read our report to learn how other businesses can adopt EVs.
Utilities Can Help Customers Self-Serve by Doing a Website Task Analysis
October 1, 2015 | Felicity Tucker
Getting customers to perform a task analysis on your website can help you identify the top reasons your customers visit your site. Armed with this information, you can design a website that meets customers’ needs and improves their experience with your brand.
TCPA Noncompliance? A Utility Nightmare
September 29, 2015 | Jeffrey Daigle
Failing to comply with the Telephone Consumer Protection Act (TCPA) can be a utility's worst nightmare, as the costs of noncompliance are terrifyingly high. Our recent report provides several strategies that can help protect you from a potentially bleak reality.
Insight I Wish I’d Had When I Worked on E-Billing Adoption
September 23, 2015 | Keenan Samuelson
It used to be my job at a nearby utility to increase paperless billing participation. It didn't take long for me to be humbled by the challenge. Now that I'm a researcher and have analyzed the topic more thoroughly, I can offer insightful advice. Read our recent report to learn more.