37.2 million reasons why utilities need to change their LMI approach
November 15, 2022 | Jeffrey Daigle, Sara Patnaude | 6 min read
To best serve low- and moderate-income (LMI) customers, we need to understand them at a granular level and remember that they’re humans. Here we share our three-step process for improving how you’re connecting with LMI customers and enhancing their customer experience.
Does energy equity fit into benefit-cost analyses?
November 9, 2022 | Jesse Hitchcock | 4 min read
Energy equity doesn’t fit squarely into the traditional framework of benefit-cost analysis (BCA). But as utilities and regulators are reevaluating BCA processes for electrification and distributed energy resources, they can make changes to better reflect equity impacts for target populations.
Water loss mitigation can help utilities increase revenue and meet future demand
November 2, 2022 | Liza Minor, Kate Gasner | 4 min read
Water pipes fracture and leak as they degrade over time, losing water supply and potential revenue. Learn how E Source helped a Texas utility increase revenue by capturing lost water and delivering it to customers.
How utility customers really feel about renewable energy
October 26, 2022 | Liza Minor, Paige Martin Cox | 3 min read
In this blog post, we provide a sample of our insights into customer perceptions around renewables in 2022, using data from the E Source Residential Customer Insights Center. You can use this data to inform how you prepare for and communicate about your own renewable-energy transition.
Fulfilling the promise of energy equity stakeholder groups: Perfecting the process of engagement
October 19, 2022 | Lisa Markus, Quinn Parker | 9 min read
Now’s the time for utilities to partner with their communities to bring forth an equitable clean energy future. In this blog post, we’ll explain how to build effective relationships with energy equity stakeholder groups and how to benchmark and build your utility’s intercultural competency.
Energy Efficiency Day 2022: Our commitment to a sustainable future starts with us
October 12, 2022 | Rachel Leo, Sara Patnaude | 4 min read
Happy (belated) Energy Efficiency Day! In honor of this special day, we wanted to share some exciting updates on our sustainability journey and news about our application for a Science Based Target.
Achievements in Customer and Employee Experience: 2022 honorees
October 4, 2022 | Sara Patnaude, Lisa Schulte | 9 min read
Happy CX Day! To celebrate, we’re honoring this year’s winners of the E Source Achievements in Customer and Employee Experience—utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees.
Why it’s crucial to incorporate equity into transportation electrification plans
September 28, 2022 | Liza Minor, Ben Nathan, Jesse Hitchcock, Brenna Raeder | 3 min read
Transportation is electrifying across the US and Canada, and electrification plans need to benefit all customers. Find out why it’s important to incorporate equity into your transportation electrification plan and manage the grid impacts of EVs.
5 communication strategies to put customers’ minds at ease about AMI
September 21, 2022 | Kierra Thomas | 9 min read
Don’t let misconceptions about advanced metering infrastructure (AMI) derail your AMI implementation plans. In this blog post, you’ll learn about some of customers’ most frequently cited areas of concern along with some communication strategies to resolve them.
A celebration of the Sustainable Utility: The 35th annual Forum
September 12, 2022 | Sannie Sieper, Michael Carter | 8 min read
To kick off E Source Forum this week, we caught up with Michael Carter, president of E Source Research and Advisory to discuss the ways that this year’s event aims to empower the Sustainable Utility.