The E Source Customer Care Service is now the Contact Center Optimization Service
December 21, 2020 | Amy Esensten | 2 min read
We’ve changed the name of the E Source Customer Care Service. You’ll now get best practices, actionable advice, and market research data from the Contact Center Optimization Service. The name is new, but we’re just as passionate about helping you deliver the best possible contact center experience.
COVID can’t contain Christmas cheer: Holiday lighting usage is up
December 17, 2020 | Joy Herbers | 7 min read
Americans are sending 2020 out in a blaze of Christmas-light glory. Compared to last year, they’ve already spent between 10% and 20% more on holiday décor, including lights. We compare incandescent and LED bulbs, explore TRMs for holiday lighting programs, and spotlight some recycling efforts.
Season’s greetings from E Source!
December 15, 2020 | Jeremy Fischer
You’ve come to expect over-the-top holiday cards from E Source, but that wasn’t possible this year. So instead we’ve curated a look back at our favorite moments from holiday card videos of the past and created an assortment of holiday-themed puzzles for you to enjoy. Happy holidays from E Source!
What the results of the US election mean for energy and climate
December 9, 2020 | Essie Snell | 4 min read
The results of the 2020 US elections will have lasting effects on energy and climate policy. We held a webinar with a leading energy and climate policy expert to get her thoughts on the energy impacts and opportunities for utilities following the November election. Here’s what we learned.
Utilities have an essential role to play in EV marketing. It’s time to step up
December 3, 2020 | Bill LeBlanc | 5 min read
Electric vehicle (EV) sales have been anemic, and automakers are hesitant to pump money into EV marketing like they do for high-margin vehicles. Utilities are uniquely positioned to be the primary promoter of EVs, and they stand to benefit from powering the shift toward clean electric fuel.
How to get citywide participation in your smart city planning efforts
November 30, 2020 | Nicole Pennington | 2 min read
Cities and utilities across the US and Canada can benefit from investing in smart city infrastructure and applications. Learn how the E Source Smart City Assessment tool helped the City of Ruston, Louisiana, get the insights it needed to move forward with smart city initiatives.
How your voice helps guide E Source research and content
October 29, 2020 | John McCracken | 2 min read
For more than 30 years, our customers have guided our research efforts. Now it's even easier to make your voice heard. Have you noticed the bright, new feature at the end of our reports, event recordings, and Ask E Source answers? We've added a brief survey!
Winter is coming: Five water winterization tips to help customers save water and money
October 19, 2020 | Anna Nixon | 3 min read
Our research shows that almost a quarter of your customers may be using more water during the pandemic. Winter is right around the corner, so we’ve put together five tips that can help your customers save water and money when the temperatures fall.
Introducing our new and improved DSM Insights and Measure Insights
October 7, 2020 | Laura Beausire | 3 min read
We’ve rebuilt the powerful E Source DSM Insights and Measure Insights tools with simpler layouts and easier navigation so you can find the data you need faster than ever. Get a sneak peek at the features we’re most excited about!
The promise and challenges of smart home energy management
October 1, 2020 | Essie Snell | 4 min read
Smart home devices have the potential to reduce energy consumption, manage demand, support time-of-use rate structures, and share valuable energy data with customers, among other benefits. Check out some of our key findings from recent research on the pros and cons of different devices and systems.