Patrick Woodworth researches low-income customer issues, next-generation trends, and equitable transitions to a clean energy economy. Before joining E Source, Patrick worked for DEFG, which E Source acquired in July 2022. Patrick also worked as a consultant on organizational strategy, helping nonprofits, universities, and businesses assess and align their strategies for success. He holds a double BA in philosophy and communication studies with a minor in political science from Eastern Washington University.

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5 creative approaches to utility payment assistance programs

Ben Nathan, Patrick Woodworth
March 27, 2024

Managing arrears while maintaining flexibility for struggling customers is a balancing act for utilities with no universal recipe. Fortunately, there are many methods that can help. Here are five creative approaches to payment assistance programs that have shown positive results for some utilities.