Akila Sarathy works with utilities to analyze and improve their customer strategies. She focuses on helping utilities create intuitive and engaging digital experiences for customers. Prior to joining the team at E Source, Akila worked as a user experience designer for Cambio Labs where she created an onboarding experience. In this position, she led user interviews, guided design decisions, emphasized the importance of a user-focused approach, and served as the point of contact for all stakeholder interactions. Akila earned a BA in psychology with a minor in digital technology from Rutgers University-New Brunswick.