Search

Refine search

Type

Service

Topic

Tool

Refine search

Type

Service

Topic

Tool

81 - 90 of 111 results
LMI customer perspectives: Findings from the LIEIF DSM survey
From COVID to inflation, low- and moderate-income customers have faced numerous economic challenges in recent years. Their experiences with and expectations for utility service and demand-side management offerings are important to understand so you can adjust your offerings to meet customer needs.
Life hacks: How younger generations manage their daily lives in a tech-driven world
Take a peek into the daily life of millennials and Gen Z. Technology, apps, the internet—these are ingrained in the habits of the next generation of utility customers and employees. We’ve invited several of these next-gen customers to tell us how they use technology and what it means for utilities.
Income-qualified customer engagement: Solution provider panel
We’ve invited three solution providers to describe their utility partnerships with the goal of improving enrollment in income-qualified assistance programs and boosting program success. Don’t miss our moderated panel featuring representatives from GetRaindrop, PromisePay, and Findhelp.org.
Successful strategies for technology implementation communications
Implementing a new business technology is a complex process. It can include several systems and many intricacies. But communication and education are two factors that heavily influence overall success. Join us to learn how E Source can help your team implement a successful communications strategy.
BTM your way: Messaging and positioning of utility BTM programs
Utility marketplaces are often the first place utilities go when exploring beyond-the-meter services, and it’s important to maximize the success of these marketplaces as a proving ground for future services. This assessment is meant as a first step in understanding what practices work well.
Using analytics to enhance the customer experience and predict satisfaction
Join us to learn how to develop a high-impact customer experience roadmap using an analytics-based approach to forecast how your efforts will affect your customer metrics. We’ll explain how E Source helped a utility client navigate an IT transformation without losing sight of customer satisfaction.
Storms are coming: The power of predictive analytics for storm response, restoration, and outage communications
As the intensity of storms increases, utilities are often faced with more damage to their infrastructure than in past decades. Using predictive analytics during storm preparation and response, we can better manage these events. Learn how E Source Data Science can help with storm outage prediction.
Using data to help LMI customers
E Source has been working with three utilities and the Edison Electric Institiute to use the E Source Audience of One solution to precisely identify cohorts within the low- and moderate-income (LMI) population and align those cohorts with specific treatments and engagement approaches.
Business case development: Contact center impacts of prepay
This working session brings together members of the Prepay Energy Working Group (PEWG) to improve the business case model of prepay. First introduced by Itron, this business case was a potential tool to demonstrate the value of prepay. This first step looks at contact centers and prepay.
Applying an Audience of One approach to better understand and serve LMI customers
The E Source Audience of One approach helps utilities build relationships with customers on an individual basis, connecting the right programs to the right audience by understanding behavior. Join us to see how we used this approach to design solutions for low- and moderate-income (LMI) customers.