Sara Patnaude is responsible for the E Source blog, case studies, and all other marketing collateral. Prior to joining E Source, Sara was the content and event specialist for Energy Federation Inc. (EFI) where she led the strategy for the blog, social media, and collateral. She also planned logistics for EFI’s presence at all conferences and events. Sara graduated from Framingham State University in Massachusetts with a BA in English and communications.

Content by this author

3 innovative technologies that can benefit utilities and their customers

Barend Dronkers, Sara Patnaude
November 17, 2022

We recently discussed 10 up-and-coming technologies and concepts as part of our Fall 2022 tech roundup webinar. Here’s a look at three of our favorites from the list: EV telematics, low-voltage heat pumps, and residential HVAC fault detection and diagnostics.

37.2 million reasons why utilities need to change their LMI approach

Jeffrey Daigle, Sara Patnaude
November 15, 2022

To best serve low- and moderate-income (LMI) customers, we need to understand them at a granular level and remember that they’re humans. Here we share our three-step process for improving how you’re connecting with LMI customers and enhancing their customer experience.

Energy Efficiency Day 2022: Our commitment to a sustainable future starts with us

Rachel Leo, Sara Patnaude
October 12, 2022

Happy (belated) Energy Efficiency Day! In honor of this special day, we wanted to share some exciting updates on our sustainability journey and news about our application for a Science Based Target.

Achievements in Customer and Employee Experience: 2022 honorees

Sara Patnaude, Lisa Schulte
October 4, 2022

Happy CX Day! To celebrate, we’re honoring this year’s winners of the E Source Achievements in Customer and Employee Experience—utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees.

Celebrating 35 years of the Forum: What to expect at this year’s special event

Sara Patnaude
August 31, 2022

We’re two weeks away from the E Source Forum! Many of your favorite activities have returned for this year’s event along with some exciting new attractions—not to mention a few surprises. Here are some of the things you can expect from this year’s special 35th annual event.