Liza Minor began working as a staff writer in the summer of 2020. Previously, she used E Source tools and databases to identify trends in demand-side management programs. Before coming to E Source, Liza worked at Wisconsin Energy Conservation Corp., where she used geographic information systems to segment customers for energy-efficiency programs. Because of her multidisciplinary studies in school and her experience in the energy industry, she can write about a variety of energy topics. Liza earned an MS in urban and regional planning, a BA in political science, a BA and international studies, a minor in Spanish, and a certificate in sustainability from the University of Iowa.

Content by this author

Why FCR is a valuable metric for utility contact centers

Liza Minor, Lisa Schulte
January 11, 2023

Large utilities, on average, are spending more than $2.3 million per year on repeat contacts. Learn how your utility contact center can reduce repeat contacts and save money by using a standard definition of first-contact resolution.

Water loss mitigation can help utilities increase revenue and meet future demand

Liza Minor, Kate Gasner
November 2, 2022

Water pipes fracture and leak as they degrade over time, losing water supply and potential revenue. Learn how E Source helped a Texas utility increase revenue by capturing lost water and delivering it to customers.

How utility customers really feel about renewable energy

Liza Minor, Paige Martin Cox
October 26, 2022

In this blog post, we provide a sample of our insights into customer perceptions around renewables in 2022, using data from the E Source Residential Customer Insights Center. You can use this data to inform how you prepare for and communicate about your own renewable-energy transition.

Use the 6 Es framework to improve the employee experience

Liza Minor, Paige Martin Cox
October 19, 2022

In this report we summarize the key findings from the E Source 2022 Utility Employee Experience Survey, where utility contact center employees rated their organization’s ability to deliver on the 6 Es framework. Utilities that participated in the 2022 survey can view the full survey results.

Why it’s crucial to incorporate equity into transportation electrification plans

Liza Minor, Ben Nathan, Jesse Hitchcock, Brenna Raeder
September 28, 2022

Transportation is electrifying across the US and Canada, and electrification plans need to benefit all customers. Find out why it’s important to incorporate equity into your transportation electrification plan and manage the grid impacts of EVs.