Liza Minor began working as a staff writer in the summer of 2020. Previously, she used E Source tools and databases to identify trends in demand-side management programs. Before coming to E Source, Liza worked at Wisconsin Energy Conservation Corp., where she used geographic information systems to segment customers for energy efficiency programs. Because of her multidisciplinary studies in school and her experience in the energy industry, she can write about a variety of energy topics. Liza earned an MS in urban and regional planning, a BA in political science, a BA and international studies, a minor in Spanish, and a certificate in sustainability from the University of Iowa. She is a member of the National Association of Science Writers.

Content by this author

How to communicate to customers about wildfire risk and prevention

Liza Minor, Tom Lienhard
December 28, 2023

Learn how you can improve customer experience and reduce wildfire risk by openly communicating with your customers about your utility’s wildfire safety plans. Show customers what you’re doing to prevent fires and empower customers to do their own wildfire mitigation and preparation.

Just announced! Take a closer look at the Forum 2023 agenda

Steven Day, Jesse Hitchcock, Liza Minor, Angelica Pereira
July 12, 2023

E Source Forum planning is underway, and we have lots of exciting sessions in store for you! In this post, we describe each topical track and highlight a session from each. Check out the agenda and start planning your personal Forum experience today.

Customer energy solutions teams are still part of customer service organizations at most utilities

Rachel Reiss Buckley, Liza Minor
June 1, 2023

We’ve been tracking utility org structures for years, and it’s a trending topic among utilities. Our research shows some new developments in how utilities are organizing their customer energy solutions teams. Check out this post—our findings might surprise you.

Trends in utility organizational structures for mobility

Liza Minor
May 17, 2023

How do utilities organize staff around transportation electrification? We’ll show how 10 utilities are supporting mobility efforts in their organizations by adding to demand-side management teams, creating positions elsewhere, or creating whole mobility teams and divisions.

Why FCR is a valuable metric for utility contact centers

Liza Minor, Lisa Schulte
January 11, 2023

Large utilities, on average, are spending more than $2.3 million per year on repeat contacts. Learn how your utility contact center can reduce repeat contacts and save money by using a standard definition of first-contact resolution.