Liza Minor began working as a staff writer in the summer of 2020. Previously, she used E Source tools and databases to identify trends in demand-side management programs. Before coming to E Source, Liza worked at Wisconsin Energy Conservation Corp., where she used geographic information systems to segment customers for energy-efficiency programs. Because of her multidisciplinary studies in school and her experience in the energy industry, she can write about a variety of energy topics. Liza earned an MS in urban and regional planning, a BA in political science, a BA and international studies, a minor in Spanish, and a certificate in sustainability from the University of Iowa.
Content by this author
When utility customers get bills that are higher than expected, it’s usually because of metering issues, seasonal changes to their homes or behavior, or nonseasonal changes. Our five-step response to customer calls about high bills can help you identify the problem and offer the right solution.
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Anyone deploying electric vehicle supply equipment (EVSE)—including utilities, cities, states, vendors, and contractors—should build an asset management plan to ensure cost-effectiveness. The plan should include details on sizing, siting, installing, maintaining, and repairing the EVSE.
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Looking for ways to boost customer adoption of electrification technologies? In this blog post, we explain which residential customer personas are likely to buy electrification technologies and how to address their top motivations and barriers through targeted messaging.