Liza Minor

Topical Expertise Low- or moderate-income customersExternal communicationsEnergy equityElectrificationDemand-side management (DSM)Program benchmarkEvaluationmeasurement and verification (EM&V)Website accessibility

About the Author

Liza Minor joined E Source in 2017 as a researcher on the Customer Energy Solutions team. She has been a staff writer on the Editorial team since 2020. Before coming to E Source, Liza worked at Wisconsin Energy Conservation Corp., where she used geographic information systems to segment customers for energy efficiency programs. Because of her multidisciplinary studies in school and her experience in the energy industry, she can write about a variety of energy topics.Liza earned a MS in urban and regional planning, a BA in political science, a BA and international studies, a minor in Spanish, and a certificate in sustainability from the University of Iowa. She’s been a member of the National Association of Science Writers since 2022 and earned her Technical Writer Certification from Technical Writer HQ in 2024.

Insight

Do residential customers recommend demand-side management programs?

March 22, 2026

Turning large customers into grid assets, before the next peak event

Key takeaways Large business customers enrolled in interruptible programs represent some of the most flexible, dispatchable capacity on the system, but only if those relationships are actively maintained. Employee turnover

Compare the readability of utility website features

Utility websites play an important role in helping customers find information and complete tasks online. But how readable is this content? We assessed the readability of utility website features as part of the E Source 2025 Website Benchmark study and found that utilities can still improve