Liza Minor began working as a staff writer in the summer of 2020. Previously, she used E Source tools and databases to identify trends in demand-side management programs. Before coming to E Source, Liza worked at Wisconsin Energy Conservation Corp., where she used geographic information systems to segment customers for energy-efficiency programs. Because of her multidisciplinary studies in school and her experience in the energy industry, she can write about a variety of energy topics. Liza earned an MS in urban and regional planning, a BA in political science, a BA and international studies, a minor in Spanish, and a certificate in sustainability from the University of Iowa.
Liza Minor
Senior Staff Writer, Editorial
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Topical expertise
Communications
Demand-side management (DSM)
Program benchmark
Evaluation, measurement and verification (EM&V)
Metrics
Content by this author
Customer energy solutions teams are still part of customer service organizations at most utilities
June 1, 2023
We’ve been tracking utility org structures for years, and it’s a trending topic among utilities. Our research shows some new developments in how utilities are organizing their customer energy solutions teams. Check out this post—our findings might surprise you.
Trends in utility organizational structures for mobility
May 17, 2023
How do utilities organize staff around transportation electrification? We’ll show how 10 utilities are supporting mobility efforts in their organizations by adding to demand-side management teams, creating positions elsewhere, or creating whole mobility teams and divisions.
Why FCR is a valuable metric for utility contact centers
January 11, 2023
Large utilities, on average, are spending more than $2.3 million per year on repeat contacts. Learn how your utility contact center can reduce repeat contacts and save money by using a standard definition of first-contact resolution.
Water loss mitigation can help utilities increase revenue and meet future demand
November 2, 2022
Water pipes fracture and leak as they degrade over time, losing water supply and potential revenue. Learn how E Source helped a Texas utility increase revenue by capturing lost water and delivering it to customers.
How utility customers really feel about renewable energy
October 26, 2022
In this blog post, we provide a sample of our insights into customer perceptions around renewables in 2022, using data from the E Source Residential Customer Insights Center. You can use this data to inform how you prepare for and communicate about your own renewable-energy transition.