Liza Minor began working as a staff writer in the summer of 2020. Previously, she used E Source tools and databases to identify trends in demand-side management programs. Before coming to E Source, Liza worked at Wisconsin Energy Conservation Corp., where she used geographic information systems to segment customers for energy efficiency programs. Because of her multidisciplinary studies in school and her experience in the energy industry, she can write about a variety of energy topics. Liza earned an MS in urban and regional planning, a BA in political science, a BA and international studies, a minor in Spanish, and a certificate in sustainability from the University of Iowa. She is a member of the National Association of Science Writers.
Liza Minor
Senior Staff Writer, Editorial
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Topical expertise
Communications
Demand-side management (DSM)
Program benchmark
Evaluation, measurement and verification (EM&V)
Metrics
Content by this author
How to communicate to customers about wildfire risk and prevention
March 7, 2024
Learn how you can improve customer experience and reduce wildfire risk by openly communicating with your customers about your utility’s wildfire safety plans. Show customers what you’re doing to prevent fires and empower customers to do their own wildfire mitigation and preparation.
Just announced! Take a closer look at the Forum 2023 agenda
July 12, 2023
E Source Forum planning is underway, and we have lots of exciting sessions in store for you! In this post, we describe each topical track and highlight a session from each. Check out the agenda and start planning your personal Forum experience today.
Customer energy solutions teams are still part of customer service organizations at most utilities
June 1, 2023
We’ve been tracking utility org structures for years, and it’s a trending topic among utilities. Our research shows some new developments in how utilities are organizing their customer energy solutions teams. Check out this post—our findings might surprise you.
Trends in utility organizational structures for mobility
May 17, 2023
How do utilities organize staff around transportation electrification? We’ll show how 10 utilities are supporting mobility efforts in their organizations by adding to demand-side management teams, creating positions elsewhere, or creating whole mobility teams and divisions.
Why FCR is a valuable metric for utility contact centers
January 11, 2023
Large utilities, on average, are spending more than $2.3 million per year on repeat contacts. Learn how your utility contact center can reduce repeat contacts and save money by using a standard definition of first-contact resolution.