Liza Minor began working as a staff writer in the summer of 2020. Previously, she used E Source tools and databases to identify trends in demand-side management programs. Before coming to E Source, Liza worked at Wisconsin Energy Conservation Corp., where she used geographic information systems to segment customers for energy-efficiency programs. Because of her multidisciplinary studies in school and her experience in the energy industry, she can write about a variety of energy topics. Liza earned an MS in urban and regional planning, a BA in political science, a BA and international studies, a minor in Spanish, and a certificate in sustainability from the University of Iowa.

Content by this author

Answering questions about high bills

Liza Minor, Jeffrey Daigle
April 11, 2022

When utility customers get bills that are higher than expected, it’s usually because of metering issues, seasonal changes to their homes or behavior, or nonseasonal changes. Our five-step response to customer calls about high bills can help you identify the problem and offer the right solution.

The energy-equity framework that benefits customers, utilities, and underserved communities

Sarah Baker, Jesse Hitchcock, Liza Minor, Ben Nathan, Vince Ruggeri, Miriam Stein, Amy Schmidt
March 10, 2022

Diversity, equity, and inclusion isn’t a new concept for utilities, but there is a new energy-equity movement sweeping the utility industry. In this report, we present our energy-equity framework that will benefit customers, utilities, and underserved communities.

Building your EV charger asset management plan

Bryan Jungers, Jesse Hitchcock, Liza Minor
March 3, 2022

Anyone deploying electric vehicle supply equipment (EVSE)—including utilities, cities, states, vendors, and contractors—should build an asset management plan to ensure cost-effectiveness. The plan should include details on sizing, siting, installing, maintaining, and repairing the EVSE.

Highlights of the top utility technologies and trends of 2021

Barend Dronkers, Jesse Hitchcock, Bryan Jungers, Liza Minor, Spencer Sator
January 26, 2022

Each year, our Customer Energy Solutions team highlights the top 20 utility technologies and trends. In this blog post, we share a few of those techs and trends, including advancements in windows, distributed energy resource management systems, building electrification, and cost-effectiveness tests.

Are residential utility customers ready to buy electrification technologies?

Liza Minor, Sara Patnaude
January 12, 2022

Looking for ways to boost customer adoption of electrification technologies? In this blog post, we explain which residential customer personas are likely to buy electrification technologies and how to address their top motivations and barriers through targeted messaging.