Liza Minor
Topical Expertise
Demand-side management (DSM)ElectrificationEnergy equityExternal communicationsLow- or moderate-income customersProgram benchmarkWebsite accessibility
About the Author
Liza Minor translates research and technical insight into clear, accessible content across a wide range of energy topics. Her background combines research, writing, and applied analytics, helping utilities understand complex programs and technologies. Prior to joining E Source, Liza worked in energy efficiency, using geographic information systems to segment customers and support program design.
Insight
Turning large customers into grid assets, before the next peak event
Key takeaways
Large business customers enrolled in interruptible programs represent some of the most flexible, dispatchable capacity on the system, but only if those relationships are actively maintained.
Employee turnover
Compare the readability of utility website features
Utility websites play an important role in helping customers find information and complete tasks online. But how readable is this content? We assessed the readability of utility website features as part of the E Source 2025 Website Benchmark study and found that utilities can still improve