Lisa Markus has more than 20 years of management consulting experience. Her expertise is in change management, diversity, equity, inclusion, customer experience, and employee engagement. Lisa’s work has helped businesses increase their triple bottom line and bridge the opportunity gap in retirement, financial, food, and energy security. She wrote the book Living a Blessed Life: Walking in Faith, Growing in Wealth and the Diversity Best Practices white paper Creating Inclusion in the Financial Services Industry, which helped at-risk populations increase financial independence by 25% to 70%. Prior to joining E Source, Lisa held strategic positions at DTE Energy, Southern California Edison, and Farmers Insurance. She has an MBA from Michigan State University and is certified in Prosci Change Management and Intercultural Development Inventory. Lisa also leads a food outreach program in California, feeding 40 to 60 families per week.

Content by this author

How building intercultural competency drives equitable decision-making

Lisa Markus
May 18, 2022

Achieving equity in the transition to a clean energy future is one of the toughest challenges utilities face. Most of us think we’ve got equity figured out because we subscribe to the Golden Rule, but there’s more to it than meets the eye. We need to follow the Platinum Rule to be equitable.

The equity iceberg: What you need to know about serving the underserved

Lisa Markus
February 16, 2022

If you’re on a quest to create equity, having an understanding of the equity iceberg will help produce better strategies and tactics that address underlying issues and achieve sustainable results. Check out this post to learn how you can start tackling challenges below and above the waterline.

Redefining the low-income customer experience

Lisa Markus
May 16, 2019

Join us for this one-hour web conference to learn how companies use market research, segmentation, customer journey mapping, innovative marketing techniques, and internal alignment to better understand and support low-income customers.