Laurie Day uses her research skills and passion for customer experience to help utilities better serve their customers. She manages the Customer Engagement Solutions team. Prior to joining E Source, Laurie was the director of customer success at a tech start-up that brought the voice of residents and businesses into local government decision-making. She has a BA in communications with a focus in public relations from Miami University in Ohio.

Content by this author

Achievements in Customer and Employee Experience: 2023 honorees

Lisa Schulte, Laurie Day
October 3, 2023

Happy CX Day! To celebrate, we’re honoring this year’s winners of the Achievements in Customer and Employee Experience—utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees.