Laurie Day

Topical Expertise Customer engagementCustomer satisfaction (CSAT)Market research

About the Author

Laurie Day leads research and advisory work that helps utilities improve customer experience and engagement outcomes. She oversees a multidisciplinary team focused on translating customer insight into practical strategies utilities can apply to better serve their customers. Prior to joining E Source, Laurie served as director of customer success at a technology startup that brought the voice of residents and businesses into local government decision‑making.

Insight

Achievements in Customer and Employee Experience: 2025 honorees

Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards. We also recognize and celebrate the work smaller

Group of people on stage holding award plaques in front of a purple backdrop

Achievements in Customer and Employee Experience: 2024 honorees

Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience. This year, we added a new award to celebrate the work