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Laurie Day

Director, Customer Engagement Solutions
Topical Expertise Customer engagementCustomer satisfaction (CSAT)Market research
About the Author
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Laurie Day uses her research skills and passion for customer experience to help utilities better serve their customers. She manages the Customer Engagement Solutions team. Prior to joining E Source, Laurie was the director of customer success at a tech start-up that brought the voice of residents and businesses into local government decision-making. She has a BA in communications with a focus in public relations from Miami University in Ohio.

Insight

Three trophies on a festive background

Achievements in Customer and Employee Experience: 2025 honorees

Each year E Source celebrates utilities that are creating excellent experiences for their customers and providing a supportive and engaging workplace for their employees with the E Source Customer and Employee Experience Awards. We also recognize and celebrate the work smaller
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Group of people on stage holding award plaques in front of a purple backdrop

Achievements in Customer and Employee Experience: 2024 honorees

Each year, we celebrate the great work utilities do to create excellent experiences for their customers and provide a supportive and engaging workplace for their employees with the E Source Achievements in Customer and Employee Experience. This year, we added a new award to celebrate the work
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