Kyle Rodriguez uses customer data and feedback to help utilities improve their customer experience, customer care operations, and digital experiences. He writes reports; provides one-on-one guidance to utility members; and assists in events like leadership councils, web conferences, and peer sharing calls. Previously Kyle worked for the Western Riverside Council of Governments (WRCOG) implementing state policies and regional programs for agencies including municipalities, regional committee boards, schools, and local community groups. As a program manager for WRCOG’s energy and environmental department, he lead and grew environmental programs that helped local governments comply with state and federal environmental laws and regulations. Kyle received his BA in environmental studies from California State University–San Bernardino.
Kyle Rodriguez
Analyst, Customer Engagement Solutions
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Topical expertise
Environmental issues
Contact center
Electric vehicles (EVs)
Personalization
Social media marketing
Content by this author
Social media roundup: Q2 trends from the top-performing utility posts
July 10, 2024
Utilities should be tracking social media metrics to see how often people interact with their content and how aware customers are of utility offerings. Follow along to learn about the top trends from Q2 and how you can keep up with utility social media trends month to month.
Social media roundup: First-quarter trends from the top-performing utility posts
April 16, 2024
Utilities should be tracking social media metrics to see how often people interact with their content and how aware they are of the utility’s offerings. We publish a monthly report that tracks over 150 utility social media accounts and are highlighting the top trends in a quarterly blog post.