Charting a Course for Utility Voice Assistant Development

October 17, 2019

Smart speakers have become one of the most quickly adopted consumer electronic devices of all time, with overall adoption in US homes ballooning to nearly 30% in less than five years. Voice-controlled virtual assistants such as Amazon’s Alexa and Google Assistant have become so ubiquitous that they’re beginning to change the nature of internet search, and tech companies envision a shift toward “ambient computing” that’s available wherever users are and can readily understand and respond to their needs. For utilities, smart speakers and virtual assistants represent a compelling new channel to communicate with customers, control connected devices to reduce energy or demand, and provide excellent customer experiences.

Although a growing number of utilities have created a skill (for Alexa) or action (for the Google Assistant), the current level of functionality offered remains basic and unlikely to capture customers’ attention or to offer compelling use cases that could lead to persistent utility benefits. To help address this gap, we’re conducting a new research study that will help lay the groundwork for effective utility skill or action development by highlighting current market and usage trends and providing specific suggestions for functionality you should prioritize.

Join this web conference to learn about:

  • National trends with smart speakers and virtual assistants
  • Existing utility skills and actions
  • Emerging opportunities for utilities
  • Our new study

Speaker:

Essie Snell, Senior Manager, Customer Energy Solutions, E Source

Who should attend:

Demand-side management program managers, digital customer experience professionals, and strategic planners at utilities, along with solution providers that are planning to develop energy skills or actions for their utility clients.

For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723).