Unlocking the Next Generation of Residential DSM Programs

July 31, 2019 | Amy Schmidt | 2 min read
As baselines rise and markets transform, program managers are looking for innovative ways to fill the savings gap. So what does the next generation of residential demand-side management programs look like? We hosted a workshop for program managers at our headquarters to find out.

Big Behavior Savings Drive Big Behavior Spending

July 18, 2019 | Beth Fitzjarrald | 3 min read
Utility behavior programs such as home energy reports are making a big difference on customer energy bills and helping utilities reach increasingly aggressive energy-savings goals. What makes them so popular and effective? We've been tracking these programs for years and can share our insights.

Come to the 2019 E Source Forum for the Content; Stay for the Fun

June 26, 2019 | Jessica Rife | 3 min read
Utility professionals from across the US and Canada come to the E Source Forum for the exceptional content, but they often stay for the fun. From optional tours to a casino night and even a ping-pong tournament, the Forum has something for everyone.

How Billing and Payments Can Make or Break the Utility Customer Experience

June 20, 2019 | Cindy Schweitzer | 4 min read

How do you optimize the billing and payment experience to ensure it meets your customers’ expectations? In the past few years, we’ve engaged with leading utilities to help them overhaul and optimize their billing and payments processes, with some pretty compelling results.

How Customers Feel About Climate Change, and How Utilities Are Addressing It

April 22, 2019 | Shelby Kuenzli | 5 min read
Climate change has been in the news for decades, but today people feel its effects personally. Utilities can improve their brand image by addressing their role in the changing environment and communicating their efforts to customers.

Are You Celebrating National Lineman Appreciation Day?

April 18, 2019 | Jeff Stoermer | 4 min read
April 18 is National Lineman Appreciation Day! We've gathered a few examples of how utilities are celebrating and showing their appreciation for line workers across the country.

Preparing your DSM portfolio for EISA uncertainty

March 25, 2019 | Liza Minor | 4 min read

Is your DSM portfolio ready for the US Energy Independence and Security Act of 2007 (EISA) compliance date? Learn more about a recently proposed rule, how it affects utilities, and how to make sure you’re prepared for the uncertainty that the future may bring.

Charting a Path to Business Customer Satisfaction

March 6, 2019 | Devin Fink, Daniel Doutre | 4 min read
The wants and needs of business customers are always shifting, and when it comes to delivering and managing energy, priorities can evolve rapidly. We've compiled six insights to help you make sure you're meeting your business customers' expectations.

Should your utility have a mobile app?

February 21, 2019 | Keenan Samuelson | 3 min read
Today's customers want fast, easy experiences when interacting with utilities. A well-optimized mobile app can help them successfully manage their account with as little friction as possible.

How to Choose the Best DSM Tracking System

February 13, 2019 | Kevin Andrews | 4 min read
We recently received an Ask E Source question about how to select and implement a demand-side management tracking system. We interviewed utility professionals and leading software developers to develop four best practices that will help you make the right choice for your utility.